Indoor pool

Reviews of Ramada by Wyndham Alpharetta/Atlanta North

2.5 out of 5
Ramada by Wyndham Alpharetta/Atlanta North
3020 Mansell Rd, GA Hwy 400 at Exit 8, Alpharetta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 159 out of 501 reviews" "
Rating 8 - Good. 156 out of 501 reviews" "
Rating 6 - Okay. 81 out of 501 reviews" "
Rating 4 - Poor. 43 out of 501 reviews" "
Rating 2 - Terrible. 62 out of 501 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Laneshia

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very friendly staff
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Laneshia,We appreciate your kind words about our staff's friendliness! Our team strives to create a warm and welcoming environment for all our guests. Your feedback is valuable to us as we continue to provide excellent service. Thank you for choosing our hotel for your stay.

10/10 Excellent

Livyn, CINCINNATI

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and cordial personnel
Stayed 2 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Livyn,We are pleased to hear that our staff left such a positive impression on your stay. Our team strives to provide exceptional service to all our guests. Your kind words will be shared with them for their dedication. Thank you for sharing your experience with us.

6/10 Okay

Daisy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Daisy, We are sorry to see that your experience did not meet your expectations. Please feel free to reach out to us directly to provide more details about your stay so we can address any concerns you may have had. We value your feedback and hope to welcome you back in the future.

2/10 Terrible

Tavoris

Travelled with family
Disliked: Staff & service, amenities
Customer service was poor
Stayed 2 nights in Dec 2023
Response from Manager on 24 Feb 2024
Hello Tavoris,We regret to hear about your experience and appreciate your feedback. Guest satisfaction is our priority, and we will address this matter with our team for improvement. Thank you for bringing this to our attention.

10/10 Excellent

Columbus

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Columbus,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

2/10 Terrible

Tavoris

Disliked: Staff & service
They 100 dollar deposit which it didn’t say when I booked the room
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Tavoris, We apologize for any confusion regarding the deposit policy. We recommend reviewing our terms and conditions when booking for complete details on charges. Feel free to contact our management team for further assistance with your concerns.

2/10 Terrible

Tasha, Ankeny

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT book and pay in advance here. The hotel manager on staff was not at the desk at our arrival. The shower ceiling was moldy, sagging, and peeling. I have photos to add if possible. The room smelled like cigarettes. I asked for a crib as we were traveling from out of state with our 5 month old. The crib was not there when shown to our room. After seeing the mold and state of the place we decided not to stay. To even leave we had to wait over 5 min for the manager to respond to the bell we had to ring to get service at the front desk. Now they are refusing to refund us, despite us needing to find other accommodations. Don’t waste your time and money.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Tasha,We sincerely regret any inconvenience you faced during your recent stay. Your feedback is important, and we are actively addressing the issues you raised with our team to ensure a better experience for our guests.Regarding your refund request, we want to inform you that we have already processed the refund on our end. To expedite the resolution, we recommend reaching out to Expedia, as they were the entity responsible for processing the charge. They will be able to assist you in finalizing the refund process.We appreciate your understanding and cooperation in this matter. If you have any further questions or need assistance, feel free to reach out directly to our management team.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Makeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Makeisha,Thank you for choosing to stay with us! We are delighted to hear that you had a fantastic experience during your stay. We strive to provide exceptional service and a memorable stay for all our guests. We hope to welcome you back in the future for another outstanding stay.

2/10 Terrible

Gibson

Travelled with group
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Gibson, We apologize for any dissatisfaction during your stay. If you have any specific feedback or concerns, please contact us directly so we can address them. We value every guest's experience and would appreciate the opportunity to improve.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 2 Jan 2024
Hello Jennifer,We are thrilled to hear that you had a wonderful stay at our hotel! It was our pleasure to serve you, and we appreciate your kind rating. We hope to welcome you back for another excellent experience in the future.

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello Jennifer,Thank you for choosing to stay at our hotel! We're thrilled to hear that you had a wonderful experience during your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Shraddha

Stayed 3 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello Shraddha, We're sorry to hear that your experience at our hotel was not up to your expectations. We value our guests' feedback and would appreciate it if you could reach out to us directly with any specific concerns you may have had during your stay. We're always striving to improve and would love the opportunity to address any issues you may have encountered. Thank you for choosing to stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and the room was well kept. It was a no frills type of place, but very comfortable and a really good mattress!! Nothing fancy, but also great affordable rates. If you're just looking for a good place to sleep, that's clean x quiet, and affordable, you might be in luck here.
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Dear Guest,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found our rooms to be clean and comfortable, and that you enjoyed the quality of our mattresses. Providing a relaxing and affordable experience is what we aim for, and we are glad to know that we met your expectations. We hope to welcome you back for another great stay in the future.

6/10 Okay

Lyrae

Stayed 1 night in Dec 2023
Response from Manager on 12 Jan 2024
Hello Lyrae, We're sorry to hear that your experience at our hotel wasn't completely satisfactory. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so we can address the issues and make improvements for our future guests. We value your input and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Johnny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 6 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Johnny,Thank you for sharing your positive experience with us! We are delighted to hear that you had a good stay at our hotel. It was our pleasure to provide you with excellent service and make your visit enjoyable. We truly appreciate your kind words and hope to welcome you back again in the future.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Jason,Thank you for sharing your feedback with us. We value the opinions of our guests, and we apologize if your experience did not meet your expectations. We strive to provide excellent service to all our guests, and we appreciate your rating, which will help us improve.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Jason,Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excellent

D

Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello D,Thank you for taking the time to share your experience with us. We're delighted to know that you had such an exceptional stay at our hotel. We strive to provide the highest level of service and comfort to our guests, and your positive feedback is greatly appreciated. We hope to welcome you back again in the future for another unforgettable stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hello Kevin,Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a wonderful experience during your stay with us. We strive to provide exceptional service and a comfortable environment for all our guests. It would be our pleasure to welcome you back in the future for another excellent stay.

10/10 Excellent

CLIFTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 28 Oct 2023
Hello CLIFTON,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back again soon.

10/10 Excellent

Hillary

Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Hillary,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty motel level
Had to change rooms 2 times, that says it all. First 2 were smelly, dirty, and at 3am when I arrived to hotel it was not pleasant to deal with. The 3rd room I had to accept since I was tired. That room wasn’t great either. Slept a few hours and left the hotel. Will never be back.
Stayed 2 nights in Sep 2023
Response from Manager on 16 Sept 2023
Dear Guest, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good , staff was nice and we had no issues .
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hi Denise,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Angela,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The TV didn't work the free breakfast was horrible the pool was very cold for an indoor pool and the pool towels were not much bigger then hand towels the bath towels were not much bigger. The room was clean and the bed was comfortable
Stayed 3 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Michael, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Elijah

Stayed 2 nights in Aug 2023
Response from Manager on 20 Sept 2023
Hello Elijah, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Dorothy, Irmo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, quiet, clean pool, convenient to the Cooler ice rink, and Walmart and restaurants both fast food and sit down restaurants. The only thing that was not good quality was the coffee and breakfast. There was however a Waffle House within walking distance.
Stayed 3 nights in Aug 2023
Response from Manager on 29 Aug 2023
Hello Dorothy,Thank you for sharing this honest review and feedback about our breakfast and comments about our pool. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

MaryJayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello MaryJayne,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

MaryJayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello MaryJayne,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Tanore

Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Tanore,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Alexa

Travelled with family
Disliked: Staff & service, property conditions & facilities
He could not pull up my reservation and I had to stay somewhere else
Stayed 1 night in Jul 2023
Response from Manager on 4 Aug 2023
Hello Alexa,Thank you for sharing this honest review and feedback about our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Raju

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is well located, plenty of parking, upkeep is average. Breakfast is below average. Friendly and helpful staff.
Stayed 7 nights in Jul 2023
Response from Manager on 30 Jul 2023
Hello Raju,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and your insights regarding our parking. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Easy check-in and out. Room service was on top of cleaning and towels. Morning breakfast was stocked and well laid out for convenience.
Stayed 2 nights in Jul 2023
Response from Manager on 28 Jul 2023
Hello Ronald,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff and your insights regarding our towels. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service
The woman at the desk was short with me. Also, my key cards were not working. I will never stay here again
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Hello Michael,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Amazingly comfortable stay and very polite staff.
Stayed 1 night in Jul 2023
Response from Manager on 29 Jul 2023
Hi Sarah,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

Solomon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars. Highly Recommend Staying Here.
Room was clean and staff was super friendly and helpful. Will stay here again.
Stayed 3 nights in Jul 2023
Response from Manager on 19 Jul 2023
Hello Solomon,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

tanwirul

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 15 Jul 2023
Hello tanwirul,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
U.S.A. Roadtrip
This was a great place to stay. It was comfortable, staff was friendly, and at a good location
Stayed 2 nights in Jul 2023
Response from Manager on 15 Jul 2023
Hi Charles,We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

6/10 Okay

Hugh

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Manager on 15 Jul 2023
Hello Hugh, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Sahil

Stayed 1 night in Jul 2023
Response from Manager on 31 Jul 2023
Hello Sahil, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

LV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 7 Jul 2023
Hello LV,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 2 Jul 2023
Hello Steven,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Jun 2023
Response from Manager on 30 Jun 2023
Hello Kristen,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need more selections for breakfast
Liked the room… nice, quiet, comfortable. However, didn’t like the breakfast area… it was just too small. Also, didn’t have enough selections for breakfast. Need more waffle makers (and pancake makers) since there was a line of like 10 people waiting to use it in a tiny room. Need to have more fruits selections than just mandarin oranges or tangerines. There were only 4 choc chip muffins left. Was able to only get a cup of coffee because they ran out and didn’t refill.
Stayed 1 night in May 2023
Response from Manager on 3 Jun 2023
Dear Guest,Thank you for taking the time to share your comments regarding our area as well as our breakfast. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The manager, Mr. Patel, was very friendly and helpful.
Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Hi Joel,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Christen

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 1 night in May 2023
Response from Manager on 12 May 2023
Hello Christen,Thank you for taking the time to share your comments regarding our hotel. We appreciate you taking the time to share your experience.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from N on 9 May 2023
Thank you for the review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was kind, very helpful and always available. Lampshade had been hastily repaired and fell when the lamp was moved. Otherwise the room and hotel were clean and comfortable.
Stayed 1 night in Apr 2023
Response from Manager on 30 Apr 2023
Dear Guest,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff and your insights regarding our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

REGINALD

Stayed 1 night in Mar 2023
Response from Manager on 2 Apr 2023
Hello REGINALD,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Laura

Stayed 1 night in Jan 2023
Response from Manager on 1 Mar 2023
Hello Laura,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.