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This place was awful. The staff at the front desk was nice. The manager, ironically, was impatient and rude. I felt bad for her staff. They seemed embarrassed about her unprofessional behavior.
Anonymous
Stayed 4 nights in Dec 2020
Response from JoAnn on 14 Dec 2020
Hello,
We do apologize for your recent stay. However our checkout time is at 11:00am and when we gave you 2 extra hours and you still had not departed we did have to speak with you more sternly. We hope that you come back and see us again soon!
8/10 Good
Crystal, Ga
Travelled with family and small children, Business traveller
More than anything, I was deeply saddened by the racism and the unprofessionalism of the desk clerks. It was the most horrible and frightening hotel experience that I have ever had. Due to all of the loud drunken fighting every night into the morning hours, I got no sleep and left the hotel exhausted! From sheer observation, this hotel clearly does not do much business, and it is very plain to see why...
Verified traveller
Stayed 2 nights in Oct 2020
Response from JoAnn on 3 Nov 2020
Hello,
We are very sorry for your bad experience. Please know that this is not normal for this hotel as we take pride in keeping the noise level down at night and showing every guest hospitality and respect. Let us know when you will be back in the area as we would love to host your next stay in Atlanta.
I've paid way less for much more. Disappointment..
Check in was a breeze and staff was very pleasant. The room is extremely tiny, it smells horribly musty, windows doesn't even open and there is no microwave or fridge/freezer in the room. Not on a bus line as I thought. Stayed 2 night out of necessity.
Kamilah
Stayed 1 night in Sep 2020
Response from JoAnn on 16 Sept 2020
Hello Kamilah,
Thank you for taking the time to write us a review. We are sorry that you were not completely satisfied with your room. We do have microwaves and fridges in our upgraded Suites and would be happy to upgrade you next time you are here to ensure a happy stay.
It was nice but my room was kinda dirty still when I got in it
Tashawnna
Stayed 1 night in Sep 2020
Response from JoAnn on 15 Sept 2020
Hello Tashawnna, thank you for taking the time to leave us a review! In the future, please do not hesitate to let us know about your room. We take pride in our cleanliness and want to make sure you are 100% happy.
It was amazing and the staff bent over backwards for me.
Harry
Stayed 1 night in Sep 2020
Response from JoAnn on 10 Sept 2020
Wow! Thank you so much for your kind review! I will be sure to share your feedback with the staff here! We can't wait to see you again!
2/10 Terrible
Lewanda
Travelled with family
8 Sept 2020
Disliked: Staff & service
Lewanda
Stayed 1 night in Sep 2020
Response from JoAnn on 10 Sept 2020
Hello Lewanda,
We are sorry that we seemed to miss the mark with your recent stay. We hope that you come back again so we have a chance to change your mind!
8/10 Good
Verified traveller
8 Sept 2020
Verified traveller
Stayed 2 nights in Sep 2020
Response from JoAnn on 15 Sept 2020
Thank you for leaving us a review! We hope to see you again soon!
6/10 Okay
Kevin
25 Aug 2020
Kevin
Stayed 1 night in Aug 2020
Response from JoAnn on 10 Sept 2020
Hello Kevin,
Thank you for taking the time to leave us a review. Please let us know how we can get a 10 for your next stay!
Hello George,
We are discouraged to see 2 stars and that we fell below the mark. I do hope we were able to remedy everything after we spoke. Please come back and see us!
(Day 1) Had a handicapped room. Nice-n-quiet. Bed was comfortable, but shower mount was busted off the wall (???). Got another room. (Day 2) Nice amenities, nice shower. Not so quiet ('fun couple' upstairs made their frolics WELL known below). Not bad, but not worth 90.00 a night... (???)
Backpacker
Stayed 4 nights in May 2020
Response from JoAnn on 27 May 2020
Hello Backpacker,
Thank you for your review, we are glad to hear that you had a nice stay! We will be sure to share your comments with our staff to sure perfection next time! Please come back and see us!
Great breakfast options. I was close to desk and heard more noise than when I stayed before. Would recommend.
Verified traveller
Stayed 1 night in Mar 2020
Response from Todd Benner / General Manager on 19 Mar 2020
Thank you for your business! We are very excited that you enjoyed our property.
Also- happy you enjoyed our continental breakfast offerings.
Please come back to see us again when you are in our area. Have a great day!
There was a bug on my bed and it was alive!!! ughhh
Verified traveller
Stayed 1 night in Mar 2020
Response from Todd / General Manager on 17 Mar 2020
Thank you for staying with us!
I apologize that you had an insect in your room. Unfortunately, like at home, bugs do get into rooms once in awhile through the air conditioner unit. I am sorry for that is something we do not plan to happen. We have a clean hotel with great room cleaners .
Please try us again in the future for we are the value leader in our area and provide friendly caring service to our guests.
Room had odor, lighting is bad, coffee pot was broken.
Verified traveller
Stayed 1 night in Feb 2020
Response from Todd - General Manager on 22 Feb 2020
Thank you for staying at our property! We are sorry you had a couple of issues with your room. We will look into the matters and correct for future guests. Again, we apologize.
6/10 Okay
Darryl
22 Feb 2020
Disliked: Room comfort
Darryl
Stayed 2 nights in Feb 2020
Response from Todd- General Manager on 22 Feb 2020
Hello and thank you for your feedback regarding your visit to our hotel. We hope you will come back again in the future for we are the value leader in our area.
Thank you for your business!
10/10 Excellent
Verified traveller
20 Feb 2020
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Feb 2020
Response from Todd - General Manager on 22 Feb 2020
It is great to know you enjoyed our hotel. Thank you for staying with us! Please come again.
It was in the perfect location for us. Near the mall and shopping centers, and near plenty of restuarants to choose from
Alexis
Stayed 2 nights in Feb 2020
Response from General Manager on 18 Feb 2020
Thank you very much for your business!
We are happy you enjoyed our property.
Please come see us again in the future.
Thanks again- Todd Benner- General Manager
Absolutely filthy. Pubic hairs all over the sheets. Dirty sheets. I couldn't do it.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Todd Benner - General Manager on 10 Dec 2019
Hello- we are very sorry that we missed the chance to satisfy you and your visit to our property.
This is not our norm for we consistently receive high marks for our cleanliness--we can do better. I will go over your comments with our staff to better our services.
Thank you for your business!
Hotel has a smell everywhere. Weather it’s smoke or in my case. I swear my room smelled like a cat had been in that room at one time. It’s dirty and old. Both other two hotels next to it are newer and nicer. Such a nice area and then this dump in the middle.
Jessica
Stayed 2 nights in Nov 2019
Response from Todd/ Benner / General Manager on 24 Nov 2019
Hello- thank you for your comments. We are non - smoking and pet free hotel. I apologize that your room did not meet up to our strict standards. We are in the process over the holidays by having a steam cleaning carpet company come in and steam clean all of our rooms, hallways, lobby and stairwell carpeting to clean everything to make fresh and clean.
We are an older property, however, it is maintained to be clean and fresh for all of our guest as you could see when you were here. We are the value leader in our area with our low rate structure compared to all of the other hotels nearby. We are happy you enjoyed our value rates when you were here. Please come again in the future. Thank you for your business!
Todd / General Manager.
8/10 Good
Verified traveller
29 Oct 2019
Liked: Cleanliness, staff & service
It was quiet. The room was clean and spacious. The staff was pleasant and helpful.
Verified traveller
Stayed 1 night in Oct 2019
Response from Todd / General Manager on 3 Nov 2019
Thank you for your feedback and business! We are happy you enjoyed our hotel and staff. Please come back to see us soon.
2/10 Terrible
Verified traveller
20 Oct 2019
Disliked: Staff & service
Verified traveller
Stayed 1 night in Oct 2019
Response from General Manager on 26 Oct 2019
Thank you for your business- We are sorry you did not enjoy our hotel. We are the value leader in our area and the staff works hard everyday to make our guests happy. Thank you again. Todd / General Manager
Ceiling creaked from overactive residents above limiting sleep first night at hotel. Staff was helpful and accommodating on second night and moved me to a quiet room. I’ll stay away from ADA rooms if I go back.
Verified traveller
Stayed 2 nights in Oct 2019
Response from General Manager on 26 Oct 2019
Thank you for your business- I apologize for the noisy guests that were above your room. Please come back to see us again. We are the value leader in our area.
Todd / General Manager
6/10 Okay
Tiffany
5 Oct 2019
Tiffany
Stayed 1 night in Oct 2019
Response from General Manager on 10 Sept 2020
Thank you for your review! We hope to see you again inthe future!
The only problem was I like to watch Special Report w/Bret B. At 6:00 on Fox News & there was no Fox News channel!?!? First time I’ve run into that problem.
Verified traveller
Stayed 1 night in Sep 2019
Response from Todd / General Manager on 1 Oct 2019
Hello- thank you for your feedback! I am sorry you could not watch your favorite TV station during your visit at our hotel. Please come back to see us again!
Thank you for your business.
8/10 Good
padmanabharao
17 Sept 2019
padmanabharao
Stayed 2 nights in Sep 2019
Response from General Manager on 10 Sept 2020
Hello, thank you for your review!
10/10 Excellent
Crystal, Ga
Travelled with family and small children, Business traveller
Check in lady was very nice and also the cleaning ladies alway made sure we had everything the best part was the quitness compared to other places very peaceful
Crystal
Stayed 2 nights in Sep 2019
Response from General Manager on 14 Sept 2019
Thank you very much for the great review from your stay with us! We are happy you enjoyed our staff and facilities.
Please come back and see us again in the future.
Todd/ General Manager