Exterior

Reviews of Holiday Inn Express Atlanta Airport - College Park, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 438 out of 1033 reviews" "
Rating 8 - Good. 262 out of 1033 reviews" "
Rating 6 - Okay. 143 out of 1033 reviews" "
Rating 4 - Poor. 88 out of 1033 reviews" "
Rating 2 - Terrible. 102 out of 1033 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Estine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only problem is the breakfast. They need to bring other things: like breakfast potatoes, more fruit. More variety.
Stayed 3 nights in Mar 2024

6/10 Okay

Thu

Travelled with partner
Liked: Amenities
I did not like the AC running loud inside unit. Got unrest fully that night .
Stayed 1 night in Mar 2024

6/10 Okay

Prakash

Travelled with family
Disliked: Staff & service, amenities
Front desk service lady was horrible with service
Stayed 1 night in Mar 2024
Response from Ebony Davis on 26 Mar 2024
Greetings Prakash,We know that you have many other options when choosing where to stay in College Park, GA. The fact that you chose Holiday Inn Express-College Park is a great honor for us.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was clean. The staff was very helpful and the breakfast options were excellent.
Stayed 1 night in Mar 2024
Response from Ebony Davis on 26 Mar 2024
Greetings Catherine,Thank you for staying with us at the Holiday Inn Express-College Park. We hope to see you again on your future endeavors.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ebony Davis on 26 Mar 2024
Greetings Williams,Thank you for your recent stay with us. We know that you have many options when choosing where to stay at College Park, GA .The Fact that you choose Holiday Inn Express-College Park is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Many thanks,Hotel Management

10/10 Excellent

Sandra

Travelled with group
Liked: Staff & service, property conditions & facilities
No noise- people at office were friendly. Nice guy who worked at breakfast was helpful.
Stayed 1 night in Mar 2024
Response from Ebony Davis on 26 Mar 2024
Hey Sandra! Thank you for making your home away from home. We appreciate your stay. Until we meet again, safe travels!

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ebony Davis on 26 Mar 2024
Greetings Anna,I am sorry for the miscommunication that took place between us. I understand how frustrating it can be when you are not able to get the help you need. I will do my best to ensure that this does not happen again in the future. I apologize for any inconvenience that we may have caused.Many thanks

4/10 Poor

Jacqueline

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was DOUBLE the cost of staying at the same hotel chain in Canada. The place was old, damp with fans running in the halls. People were banging doors and being generally loud all night long. You could hear everything that happened in the hallway from the room. For $200 a night Canadian - I’d expect more. Also - there was no restaurant and no place in walking distance either. Being close to the airport is all it has to offer.
Stayed 1 night in Mar 2024
Response from Ebony Davis on 26 Mar 2024
Greetings Jacqueline,I am sorry for the inconvenience that you have experienced. I realize that this was not the service that you expected, and I apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.Thank you for your patience and understanding.Sincerely,Hotel Management

2/10 Terrible

Adrian

Disliked: Staff & service, amenities, property conditions & facilities
I like that it was close to the airport....As far as the hotel it self, I would never go back, the carpet smelled very old and wet, the a/c didnt work, but the sheets were clean....staff was below average.
Stayed 1 night in Mar 2024
Response from Ebony Davis on 24 Mar 2024
Greetings Adrian,I'm sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can.If there is anything that we can do to improve your experience, please do not hesitate to let us know. We hope that you will give us another chance in the future.Thank you for your time,Hotel Management

6/10 Okay

Molly

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ebony Davis on 24 Mar 2024
Greetings Molly,Thank you for choosing the Holiday Inn Express-College Park in College Park, GA for your stay. Commitment to service and guest satisfaction is our main concern.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Our flight got cancel due to weather when we tried to reschedule they refused to work with us and said I’ll had to pay again.
Stayed 1 night in Mar 2024
Response from Ebony Davis on 24 Mar 2024
Greetings Jose,I am sorry for the miscommunication that took place between us. I understand how frustrating it can be when you are not able to get the help you need. I will do my best to ensure that this does not happen again in the future. I apologize for any inconvenience that we may have caused.

2/10 Terrible

Jeremy

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Ebony Davis on 24 Mar 2024
Greetings Jeremy,I am sorry for the miscommunication that took place between us. I understand how frustrating it can be when you are not able to get the help you need. I will do my best to ensure that this does not happen again in the future. I apologize for any inconvenience that we may have caused.

8/10 Good

tim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was as advertised, breakfast was ok with the exception of the eggs being cold and no microwave to reheat.
Stayed 1 night in Mar 2024
Response from brighteyes on 21 Mar 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Sydne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from brighteyes on 21 Mar 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from brighteyes on 21 Mar 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

DANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the availability of queen beds. I also liked the breakfast options. They are about to charge for parking which is a negative but the night manager was generous in waiving this fee- perhaps since we arrived so late.
Stayed 1 night in Mar 2024
Response from brighteyes on 18 Mar 2024
Thank you for taking this time to complete our survey in regards to your recent stay. We value your business and thank you for your comments. We look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The only reason I stayed there was that they advertised free shuttle service every 1/2 hour. After waiting one hour and 25 minutes, and three phone calls where staff said that the shuttle would be arriving in 5 minutes, I finally took a $30 cab ride back to the hotel. I emailed the manager 3 times in an effort to avoid writing a negative review to see if they can make it right. No reply.
Stayed 1 night in Mar 2024
Response from Ebony Davis on 26 Mar 2024
Greetings David,I'm sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can.If there is anything that we can do to improve your experience, please do not hesitate to let us know. We hope that you will give us another chance in the future.Thank you for your time,Hotel Management

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employees, super clean, wonderful transportation to airport. Value for money
Stayed 1 night in Mar 2024
Response from brighteyes on 17 Mar 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from brighteyes on 18 Mar 2024
Thank you for taking this time to complete our survey in regards to your recent stay. We value your business and thank you for your comments. We look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

Erica

Everything is outdated
Stayed 2 nights in Mar 2024
Response from brighteyes on 16 Mar 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from brighteyes on 16 Mar 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff! Very clean and comfortable Highly recommend this property!
Stayed 1 night in Mar 2024
Response from brighteyes on 15 Mar 2024
Thank you for taking the time to complete our survey in regards to your stay.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean & efficient, comfortable bed and value you would expect from a Holiday Inn Express. I hate to highlight 1 issue, but its a big one, the AC in my room was extremely loud! To the point having it on all night would have not been fun, I was lucky that it was winter and was a relatively cool night, so I was able to cool down the room and sleep with the AC off, but if it was a summer night it would have been miserable with either a warm room or extremely loud AC
Stayed 1 night in Mar 2024
Response from brighteyes on 15 Mar 2024
Thank you for taking the time to complete our survey in regards to your stay.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Ebony Davis on 14 Mar 2024
Greetings Dave,Thank you for visiting us at Holiday Inn Express-College Park. I hope we achieved our goal of making your stay memorable by providing outstanding service.We strive to make the experience at Holiday Inn Express-College Park one you will remember forever. Therefore, your comments are very important to us.Many thanks,Hotel Management

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what we needed after missing a connecting flight.
Stayed 1 night in Mar 2024
Response from Ebony Davis on 12 Mar 2024
Greetings Martin,hank you for your recent stay with us. We know that you have many options when choosing where to stay at College Park, The Fact that you choose Holiday Inn Express-College Park is an honor to us.We sincerely hope you enjoyed your stay and will come back again!

10/10 Excellent

Kristofer

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way to get to the hotel was a bit confusing, but after we got there it was great. Staff was friendly and happy to invite us there. Room was clean and beds were comfortable. Some things like the elevator could do with a refurbishing but the rooms themselves were modern and well kept. There was even a security truck that drove around the lot throughout the. Night which made it feel safer for my family. Breakfast was delicious, my son loved the pancake making machine.
Stayed 1 night in Mar 2024
Response from Ebony Davis on 12 Mar 2024
Greetings Kristofer,At Holiday Inn Express-College Park we consider our guests like family!We know that you have many other options when choosing where to stay in College Park. The fact that you chose Holiday Inn Express-College Park is a great honor for us.Many thanks,Hotel Management

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed was broke and entryway had leak so hot wet trying to get into transportation
Stayed 1 night in Mar 2024
Response from Ebony Davis on 12 Mar 2024
Greetings Linda,Thank you for choosing Holiday Inn Express-College Park for your stay. Our commitment to service and guest satisfaction is our main concern.Many thanks,Hotel Management

2/10 Terrible

Donna, Atlanta

Stayed 1 night in Mar 2024

6/10 Okay

Karla

Travelled with family and small children
Clean but do not agree on the Parking fee of an open parking lot.
Stayed 1 night in Mar 2024
Response from brighteyes on 8 Mar 2024
Thank you for taking time to complete our survey in regards to your stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable.
Stayed 1 night in Mar 2024
Response from Ebony Davis on 4 Mar 2024
Greetings Kenneth,Thank you for your recent stay with us. We know that you have many options when choosing where to stay at College Park, GA The Fact that you choose Holiday Inn Express-College Park is an honor to us.We sincerely hope you enjoyed your stay and will come back again!

6/10 Okay

Linda

Travelled with partner
The room was cold 65 degrees and unable to get any heat or turn air off.
Stayed 1 night in Feb 2024
Response from brighteyes on 27 Feb 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and comments. Thank you for your comment concerning the heat. We look forward to welcoming you back in the near future.Sincerely, Myra TurnerGeneral Manager

10/10 Excellent

Nadia

Stayed 1 night in Feb 2024
Response from brighteyes on 21 Mar 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Linda

Stayed 1 night in Feb 2024
Response from brighteyes on 21 Mar 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for the bought. Zero complaints
Stayed 1 night in Feb 2024
Response from brighteyes on 23 Feb 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Feb 2024
Response from brighteyes on 23 Feb 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

2/10 Terrible

Christopher

Travelled with family, Business traveller
They gave me the wrong room. I got a double queen suite and walked into a 1 bed king.
Stayed 1 night in Feb 2024
Response from Ebony Davis on 22 Feb 2024
Greetings Christopher,I would like to offer my sincerest apologies for the problems you encountered during your stay at the Holiday Inn Express-College Park last week. I do not know what happened with our booking system and why your reservation room type was changed; however, I am looking into it to ensure it does not happen again. However, it blackened your stay at our hotel, and for that I am sorry.

10/10 Excellent

Takelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and good for an over night stay . Free breakfast and nice staff :)
Stayed 1 night in Feb 2024
Response from Ebony Davis on 22 Feb 2024
Greetings Takelia,Thank you for your recent stay with us. We know that you have many options when choosing where to stay at College Park, GA The Fact that you choose Holiday Inn Express-College Park is an honor to us.We sincerely hope you enjoyed your stay and will come back again!

10/10 Excellent

Donna, Eastpointe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, it was better than i expected, will return.
Stayed 3 nights in Feb 2024
Response from brighteyes on 19 Feb 2024
Thank you for taking the time to complete our survey in regards to your recent stay with us.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

2/10 Terrible

Robert, Seattle

They only had a room with 1 bed. Arrived at 1:30am after a long flight had to find other accommodations. What’s the point of reservations?
Stayed 1 night in Feb 2024
Response from brighteyes on 18 Feb 2024
Thank you for taking the time to complete our survey in regards to your accommodations at our hotel. First of all, let me apologize for the inconvenience for the room type you received upon arrival. This isn't our standards and I will look into the matter and see what happened.We pride ourselves on our customer service and being able to provide a good customer experience. Once again, we are sincerely sorry to hear that this negative experience disrupted your stay.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Marlys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to airport
Stayed 1 night in Feb 2024
Response from brighteyes on 18 Feb 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look foward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from brighteyes on 18 Feb 2024
Thank you for taking the time to complete our survey in regards to your recent stay with us. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

Linda

Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from BRIGHTEYES on 28 Jan 2024
THANK YOU FOR TAKING THE TIME TO COMPLETE OUR SURVEY IN REGARDS TO YOUR RECENT STAY.WE VALUE YOUR BUSINESS AND LOOK FORWARD TO WELCOMNG YOU BACK IN THE NEAR FUTURE.SINCERELY,MYRA TURNERGENERAL MANAGER

10/10 Excellent

Henry

Liked: Cleanliness, amenities
Excellent
Stayed 2 nights in Dec 2023
Response from brighteyes on 24 Jan 2024
Thank you for taking the time to complete our survey in regards to your stay.We value your business and look forward to welcoming you back in the near future.SincerelyMyra TurnerGeneral Manager

6/10 Okay

Anthony

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from brighteyes on 24 Jan 2024
Thank you for taking the time to complete our survey in regards to your recent stay wih usWe value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from Ebony Davis on 17 Jan 2024
Greetings Chris,We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

10/10 Excellent

Harnik, Seattle

Travelled with partner
Liked: Cleanliness, staff & service
Great service, great rooms for the price and convenient to airport
Stayed 1 night in Dec 2023
Response from brighteyes on 15 Jan 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near futureSincerely,Myra TurnerGeneral Manager

10/10 Excellent

Dana

Stayed 1 night in Jan 2024
Response from brighteyes on 15 Jan 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

2/10 Terrible

Emem, Port Arthur

Travelled with family
Disliked: Staff & service
I called to let the front desk know that due to inclement weather, my flight had been canceled and I could not make it. I called about 12:30 Am and was bluntly told that I was a no show… How would you like to rate such an experience???
Stayed 1 night in Jan 2024
Response from brighteyes on 15 Jan 2024
Thank you for taking the time to complete our survey. I'm very sorry that your flight was canceled and for the bluntly you was shown over the phone. We will be addressing that situation. We did refund your money back to your credit card through Expedia.We look forward in welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Jenay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm really glad my husband and I stayed here. It was very comfortable for the night we stayed and was really quiet. The breakfast was on point! I was surprised to see egg whites and vegetable omelets, French toast sticks, and more. I'd stay here again! I have pictures but not able to post them.
Stayed 1 night in Jan 2024
Response from brighteyes on 15 Jan 2024
Thank you for taking the time to complete our survey in regards to your stay at Holiday Inn Express Atlanta Airport College Park.We value your business and your comments. We look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like how staff receives and helps me. Zeez was amazing. I love the breakfast and use the shuttle. This is my Atlanta home when I come through.
Stayed 1 night in Jan 2024
Response from Ebony Davis on 8 Jan 2024
Greetings Robin,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!