Dear Brandon, Thank you for choosing us. We regret the experience you and your wife had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Liyah, We deeply regret the challenges you faced during your stay. Your experience does not meet our standards, and we sincerely apologize. Our team will address the cleanliness issues and improve communication regarding amenities. Regarding the early check-out process, we will review our procedures to ensure a smoother experience. Your feedback is invaluable, and we appreciate your patience. We're committed to making the necessary improvements, and we hope to regain your trust in the future.Sincerely,Hotel Management

Dear Shannon, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused you and your family. We understand that after a long journey, our guests look forward to having a clean and well-maintained room to relax and rest. However, we’re sorry for being unable to make that happen for you. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Meanwhile, please reach out to our front desk for any further assistance. We hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Anthony, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. Your feedback is essential as we continually focus on advancing our guest experience. Furthermore, we'll contact our pest control provider to ensure they take all necessary precautions to prevent future issues. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management

Dear William, Thank you for choosing Extended Stay America for your stay! We're pleased to hear you found it nice overall. Your feedback about the amenities is valuable, and we appreciate your understanding. We look forward to welcoming you back for another pleasant stay. Sincerely,Hotel Management

Dear Arthur, Thank you for being a guest at our hotel. We apologize for the inconvenience you faced upon arrival due to the delayed check-in process. Your feedback is important, and we are addressing the situation to ensure it doesn't recur. We appreciate your patience and thank you for acknowledging the helpfulness of our team member. We strive to provide a seamless and friendly experience for our guests. Your comments will aid us in improving our service. We hope to have the chance to welcome you back and provide a more positive impression.Sincerely,Hotel Management

Dear latoyia, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is different from the typical feedback we receive about our staff and their service. We love welcoming our guests into their homes away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again.We hope you will consider a future visit so we can better demonstrate our commitment to service excellence.Sincerely,Hotel Management

Dear Sharon, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Jeff, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Sylvia, Thank you for being our guest and sharing your feedback. We are sorry for your experience with the cleanliness, amenities, and service not meeting your expectations. We aim to provide the best customer service, clean accommodations, and a comfortable environment at an affordable price so the guest wants to return again and again. What you experience is unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope you accept our apologies and allow us another chance to show you the hospitality and stay you deserve whenever you return to the area.Sincerely,Hotel Management

Dear Sheila, Thank you for sharing your experience about your stay with us. We sincerely apologize for your room not being clean. We always strive to keep a fresh and clean environment and ensure a comfortable stay for every guest. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Sheila, We apologize that our housekeeping staff overlooked some areas in your room preparations which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to ensuring this does not happen again, and your room will get a deep cleaning so that future guests will not have the same issue. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Chris, Thank you for providing candid feedback about your stay. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. We aim to provide exceptional service to our guests; we are truly sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Harsha, Thank you for choosing our hotel and for leaving your feedback. We apologize for not meeting your expectations. Please know our front desk is always available to make your stay comfortable. Thank you again, and we look forward to your next visit with us. Sincerely,Hotel Management

Dear Leigh, Thank you for choosing to stay with us at Extended Stay America and sharing your positive feedback. We are thrilled that you enjoyed your stay with us and that our team provided you with excellent service. Our team takes pride in providing our guests with clean and comfortable accommodations, and we are pleased to know that you found your room to be just that. We appreciate your kind words and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Management

Dear Sona, Thank you for choosing us. We are glad you found us of great value. However, please accept our apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Veronica, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen again. Thank you for recognizing the effort of our staff. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management

Dear Wendell, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management

Dear Amanda, Thank you for sharing your review and the details surrounding your recent stay. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We can assure you that what you experienced is unacceptable by our standards. Please be assured we will take appropriate action where necessary to better serve you in the future, as we are committed to providing every guest with a beautiful experience. Thank you again for your feedback.Sincerely,Hotel Management

Dear Nuvia, Thank you for taking time out of your day to leave us your feedback on our hotel. Please accept our apologies for any disappointment you felt during your stay. We regret the dog barking and the frustration this caused. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

Dear Trovis, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Tatyana, Thank you for your honest evaluation. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Javon, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management

Dear Kelly, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently, so we apologize you had a disappointing experience with us. Your feedback is shared with the team, and steps are already taken to ensure these mistakes are not repeated. Please give us another chance to prove we are committed to outstanding guest service. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management

Dear David, thank you for taking the time to share your impressions of our hotel. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with great amenities and service, make Extended Stay America an excellent choice when visiting the city. We appreciate you sharing your feedback and look forward to seeing you whenever you return to the area.Sincerely,Hotel Management

Dear Chelsea, we appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management