Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Days Inn by Wyndham College Park Airport Best Road

2 out of 5
Days Inn by Wyndham College Park Airport Best Road
4505 Best Rd, I-85S Exit 71, College Park, GA

Reviews

5.8
Rating 10 - Excellent. 231 out of 1016 reviews" "
Rating 8 - Good. 165 out of 1016 reviews" "
Rating 6 - Okay. 161 out of 1016 reviews" "
Rating 4 - Poor. 157 out of 1016 reviews" "
Rating 2 - Terrible. 302 out of 1016 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Marcus

Disliked: Amenities
It could be a little cheaper for the quality but overall it's ok.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Marcus, thank you for sharing your feedback with us following your recent stay. We appreciate your honest assessment of our property and amenities. We strive to offer competitive pricing while maintaining high-quality standards, and we regret if our rates did not fully meet your expectations. Your feedback is valuable to us as we continuously assess and adjust our pricing strategies. We hope to have the opportunity to welcome you back in the future and provide you with an even more satisfactory experience.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Wanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Well after i was applied the one key cash my husband had a mild heart attack do to the experience and service you guys took us threw over the weekend.Secondly i was held at gun point they took my car and my my belongings in it..lord knows this has beenthe mostbterrible weekend ever.is there anyway you guys can apply my one key cash back to.ny account please
Stayed 1 night in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Dear Wanda, we are deeply saddened to hear about the distressing experiences you encountered during your stay with us, including the health scare with your husband and the traumatic incident of being held at gunpoint. Please accept our sincerest apologies for the inadequate service and support you received during such challenging circumstances. Your safety and well-being are of utmost importance to us, and we are committed to thoroughly investigating and handling the issues you've raised regarding cleanliness, staff service, and property conditions. Additionally, we understand the urgency of your request to apply the one key cash back to your account, and we will expedite this process to provide you with the assistance you need. Please know that our team is here to support you in any way we can, and we sincerely hope to have the opportunity to regain your trust in the future.Best Regards, Days InnCustomer Care Team

10/10 Excellent

Blake

Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, amenities
Very good
Response from Customer Care Team on 25 Mar 2024
Dear Marcus, thank you for your feedback! We're thrilled to hear that you had a "very good" experience during your stay with us. Your satisfaction is our utmost priority, and we appreciate you taking the time to share your positive impressions. Should you have any specific suggestions or preferences for your future visits, please don't hesitate to let us know, as we're always striving to enhance our guests' experiences. We look forward to welcoming you back soon and ensuring your next stay is even more memorable.Best Regards, Days InnCustomer Care Team

10/10 Excellent

Marchelle

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Care Team on 20 Mar 2024
Dear Marchelle, we're ecstatic to receive your 5-star rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We hope to have you back with us for a similar experience. Best Regards, Days InnCustomer Care Team

10/10 Excellent

Cortez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good time at the hotel
Stayed 1 night in Mar 2024
Response from Customer Care Team on 16 Mar 2024
Dear Cortez, we're thrilled to hear that you had a great time during your stay with us! Providing our guests with a positive experience is always our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon for another wonderful experience.Best Regards, Days InnCustomer Care Team

10/10 Excellent

Austin, Brea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Care Team on 14 Mar 2024
Dear Austin, we're glad to hear that you're satisfied! If there's anything else we can assist you with or any further feedback you'd like to share, please feel free to let us know. We're here to make your experience exceptional. Best Regards, Days InnCustomer Care Team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right under the airport landing but I like to watch planes so it was good for me. Breakfast is very basic but a waffle and cup of coffee is what i needed.
Stayed 1 night in Mar 2024
Response from Days Inn Customer Service Team on 12 Mar 2024
Dear David, Thank you so much for taking the time to post a review!. we are very appreciated to hear about your pleaseant expericence. we are looking forward to see you in future. Thank you, again!Days Inn Customer Service Team

2/10 Terrible

Jvontay

Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Jvontay, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Days InnCustomer Care Team

6/10 Okay

Jeff

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The motel is in an industrial area. I would not recommend for a woman staying alone. Room was clean and adequate, though maintenance is needed - sink drains very slowly, paint chipping etc. some electrical outlets don’t work. Cheap price and okay for a man. Rooms are outside entry.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 7 Mar 2024
Dear Jeff, thank you for taking the time to share your experience with us. We're glad to hear that you found your room clean and adequate, and we appreciate your feedback regarding maintenance issues. Your comments help us identify areas for improvement, and we'll certainly handle the concerns you've raised to enhance the overall guest experience. Please note that guest safety and comfort are our top priorities, and we take your comments seriously. If there's anything specific you'd like to share or if there's a way we can make it up to you, please don't hesitate to reach out. We value your input and hope to have another opportunity to better serve you in the future. Safe travels!Best Regards, Days InnCustomer Care Team

10/10 Excellent

Evelyn

Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property because it’s reasonable and ducked off! What I didn’t like was the fact that I had to change rooms 3 tymes before I got comfortable but this was a one tyme thing hopefully cause this my favorite duck off spot
Stayed 1 night in Feb 2024
Response from Days Inn Customer Care Team on 6 Mar 2024
Dear Elijah,Thank you for the 5-star review! we value your feedback and can't wait to serve you again. we will make sure that you don't have to go through again what had in last visit. thank you againDays Inn Customer Care Team

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!!
Stayed 1 night in Mar 2024
Response from Days Inn Customer Care Team on 6 Mar 2024
Dear Nathan, we are so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our services great. your review and recommendation are welcomed and appreciated. Thank you for staying with us.Best Regards,Days Inn Customer Care Team

2/10 Terrible

Aminah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an overall terrible experience. From the front desk to the rooms. When we arrived and were checking in, they told me that my transaction through Expedia did not go through. So I had to pay again, full hotel price, there. Fast forward, and I saw I had a total of 3 withdrawals for this one night. 1 from Expedia, 2 from DaysInn! I called days in to say that they were incorrect about the Expedia payment not going through, and would like my not 1, but 2, withdrawals from them reimbursed. They refused. Said they could only see 1 withdrawal from them and not the other 2. I offered to send a screenshot of my *successfully processed* withdrawals, and they didn’t give me an option to send it to. I then phoned Expedia, where Sarah was very helpful by confirming that my payment through them was in fact processed (DaysInn told me it wasn’t) and she not only asked for the screenshot of the transactions, but called DaysInn herself while I stayed on hold. Aside from the money scam, the rooms were also disgusting and our pillows were tiny couch pillows thrown in regular pillow cases and there were stains on the sheets, so we slept on top of the sheets and used our coats as blankets. Might as well pay the extra $50 and stay somewhere else down the road for a much better experience.
Response from Customer Care Team on 4 Mar 2024
Dear Aminah, we are truly sorry to hear about the difficulties you faced during your stay. The issues with billing and the condition of your room are unacceptable, and we sincerely apologize for the inconvenience caused. Rest assured, we take this feedback seriously and will investigate the matter thoroughly. We appreciate your patience and understanding. In the meantime, we will handle the concerns raised with our team to ensure improvements are made. If there's anything more you would like to share or if you have additional details, please feel free to reach out. We value your feedback and hope to have the chance to make things right in the future.Best Regards, Days InnCustomer Care Team

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Feb 2024
Response from Daysinn Customer care Team on 29 Feb 2024
Hello Keith, Thank you for your great response. we are really appreciated and happy that you have enjoyed your stay. please , let us know what we can do different to make your stay more enjoyable. we are looking forward to see you again in your future stay. thank you again fron Daysinn Customer care Team

10/10 Excellent

Nathan

Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

GARY

Liked: Cleanliness, amenities, property conditions & facilities
Okay hotel near airport.
Stayed 1 night in Feb 2024
Response from Days inn customer care team on 26 Feb 2024
Dear Gray, thank you for your honest judgment . We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone” please let us know, what we can do better in your future stay. Regards, Days inn customer care team.

4/10 Poor

Raj

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very limited options at breakfast. only bread and waffles with one partially working toaster. Had to ask for cutlery. Juice and coffee/tea were ok. Just fake butter and no fruit jam or anything else. Was a big disappointment.
Stayed 1 night in Feb 2024
Response from Days inn customer care team on 25 Feb 2024
Dear Raj, thank you for bringing this to our attention. I’m sorry to hear that you had a bad experience on your stay. We always strive to improve our product and services. We’ll make sure that we will have enough breakfast and cutleries for all our guests. Also, all appliances work proper. Again, We're sorry for the inconvenience, and we'll do everything we can to fix the issue. Regards Days inn customer care team.

10/10 Excellent

Jasmin, Norcross

Liked: Cleanliness, staff & service, property conditions & facilities
The property was unique
Stayed 1 night in Feb 2024
Response from Days inn customer care team. on 24 Feb 2024
Dear Jasmin, thank you for your positive feedback. our team is very appreciated with your support and trust in us. your 5 - star review brightens our day and serves as a constant reminder of why we love what we do. we'll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable. Regards, Days inn customer care team.

4/10 Poor

Julie

Travelled with partner
Disliked: Amenities, property conditions & facilities
There was literally a loaf of white bread for breakfast and some juice.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Hi Julie,Thank you for sharing your feedback with us. I'm sorry to hear that your experience with our breakfast offerings fell short of your expectations. Providing a satisfying and varied breakfast selection is important to us, and I apologize for any disappointment caused by the limited options available during your stay. Your feedback is invaluable, and we will use it to make necessary improvements to our amenities and facilities. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Zachary, York

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room had blood on the floor and on the bed. It was just filthy in general other than the blood. The next room was at best okay considering it was almost midnight and we had to be up for a flight at 5:00 a.m.. it was dirty also especially the bathroom.
Stayed 1 night in Feb 2024
Response from Days inn customer care team on 21 Feb 2024
Dear Zachary, thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. Our housekeeping team is responsible for cleaning all rooms and upgrading the amenities regularly, so we will inquire as to why they did not maintain the same services for your room. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall take all measures required to rectify the conditions in the hopes of having you back as a contented guest. Thanks again, Days inn customer care team.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are better than masters inn
Stayed 1 night in Feb 2024
Response from Best regards, Days Inn customer care team on 19 Feb 2024
Dear guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. looking forward for to make your stay even better and enjoyable in our hotel. Best regards, Days Inn customer care team

2/10 Terrible

Oralyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was rude and refused to help or make accommodations.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 9 Feb 2024
Dear Oralyn, we sincerely apologize for the inconvenience you experienced during your stay. Providing exceptional service is our top priority, and we regret that we fell short of your expectations. Your feedback regarding the staff's attitude and unwillingness to assist is concerning, and we take this matter seriously. Rest assured, we will review these issues with our team to ensure that such incidents do not occur in the future. If there are specific details or incidents you'd like us to investigate further, please provide more information so that we can take appropriate action. We value your feedback and hope to have the opportunity to make amends on a future visit.Best Regards, Days InnCustomer Care Team

4/10 Poor

Avis

Disliked: Cleanliness, staff & service
Tv was not working good enough
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 5 Feb 2024
Dear Avis, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you faced with the TV and any issues with cleanliness and service. Your experience does not align with our standards, and we are actively handling the concerns raised. Immediate steps will be taken to ensure the TV is functioning properly, and our housekeeping and service procedures will be reviewed to prevent any recurrence of cleanliness or service-related issues. We appreciate your patience and understanding, and your input is invaluable in our continuous efforts to improve. If there are additional details you would like to share or if there's anything else we can do to make amends, please feel free to reach out. We hope to have the opportunity to provide you with a more positive experience in the future.Best Regards, Days InnCustomer Care Team

6/10 Okay

Julie

Disliked: Staff & service
The staff were very rude
Response from Customer Care Team on 5 Feb 2024
Dear Julie, thank you for taking the time to share your experience with us. We sincerely apologize for any rudeness you encountered from our staff. We strive to provide exceptional service and a welcoming atmosphere, and we regret if we fell short of your expectations. Your feedback is important, and we will handle this issue internally to ensure that all our guests receive the respectful and courteous treatment they deserve. We appreciate your honesty, and we hope to have the opportunity to make it up to you on a future visit.Best Regards, Days InnCustomer Care Team

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 2 Feb 2024
Dear Loretta, we sincerely appreciate your kind words about our staff's friendliness. Providing excellent customer service is a top priority for us, and it's heartening to hear that our team's efforts made a positive impact on your stay. If there's anything more you'd like to share or if you have any specific suggestions for improvement, please don't hesitate to let us know. We value your feedback and hope to have the pleasure of hosting you again in the future.Best Regards, Days InnCustomer Care Team

10/10 Excellent

game

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear guest, thank you for your feedback! We're delighted to hear that you had a very good experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything specific that made your stay enjoyable or if there are any areas where we can further improve, please feel free to let us know. We appreciate your support and look forward to welcoming you back for another great stay in the future.Best Regards, Days InnCustomer Care Team

8/10 Good

Theodore James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 22 Jan 2024
Dear Theodore, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Days InnCustomer Care Team

10/10 Excellent

Charneka

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 19 Jan 2024
Dear Charneka, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Days InnCustomer Care Team

10/10 Excellent

Samirkumar

Stayed 1 night in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Wrandell

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Customer Care Team on 11 Jan 2024
Dear Wrandell, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Days InnCustomer Care Team

10/10 Excellent

Camaria

Stayed 2 nights in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

game

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Jan 2024
Dear guest, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Days InnCustomer Care Team

8/10 Good

Victor

Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

game

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Jan 2024
Dear guest, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Days InnCustomer Care Team

10/10 Excellent

Camaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 5 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Lisset

Disliked: Cleanliness, staff & service, property conditions & facilities
That hotels is very unkept and dirty. The staff was rude and not friendly at all.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Dear Lisset, thank you for sharing your feedback with us. We sincerely apologize for the unsatisfactory experience you had during your stay, particularly regarding the cleanliness of the hotel and the attitude of our staff. Your comments are important to us, and we will share these concerns with our team to ensure improvements are made. We understand how important a clean and welcoming environment is for our guests, and we regret that we fell short in these areas. We appreciate your understanding and hope to have another opportunity to provide you with a better experience in the future.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Benjamin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 1 Jan 2024
Dear Benjamin, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Days InnCustomer Care Team

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

monang

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Dear Monang, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Days InnCustomer Care Team

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
It was an okay place to stay.
Response from Days Inn customer care team. on 19 Feb 2024
Dear Anthony, thank you for sharing this honest feedback. we apologize for not meeting your expectations. please know that our team is working to prevent from happening again. we are looking forward to have as a guest in future and make your stay enjouable ! Best regards, Days Inn customer care team.

8/10 Good

Jeanester

Liked: Cleanliness, staff & service
The rooms were okay.. and breakfast consisted of bread and a waffle.. no breakfast for real.
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Dear Jeanester, we apologize for the inconvenience you experienced during your stay. We strive to provide a comfortable and satisfying experience for all our guests. Your feedback is valuable to us, and we will use it to make necessary improvements. Thank you for bringing this to our attention.Best Regards, Days InnCustomer Care Team

10/10 Excellent

Sabrina

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Sabrina, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Days InnCustomer Care Team

10/10 Excellent

Latrice

Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Joao

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Joao, we're truly sorry to hear about your experience. We strive to maintain high standards of cleanliness, service, and facility conditions for all our guests. Your feedback is invaluable to us, and we'll take immediate steps to handle these concerns to ensure a better experience for our future guests. Thank you for bringing this to our attention.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Aaliyah

Stayed 1 night in Sep 2023
Response from Customer Care Team on 26 Dec 2023
Dear Aaliyah, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Days InnCustomer Care Team

10/10 Excellent

Lenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 21 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Keith

Liked: Cleanliness, staff & service
Response from Customer Care Team on 5 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alyssa

Travelled with family and small children
Liked: Amenities
My son and I enjoyed our stay over this past weekend. We arrived about an hour before check in time, but the ladies at the desk allowed us to go ahead and get our room. After an all day drive we were greatly appreciative. The outside of the property was clean. Plenty of parking spaces. Our room was very clean. Although I didn’t realize I booked a room right beside the airport. We could hear the planes taking off all through the night. But it was also pretty cool to see them so close. We didn’t have any issues throughout the trip.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Alyssa, thank you for choosing to stay with us during your recent visit to the area]. We're pleased to hear that you found our property clean and appreciated the convenience of our location. We understand that the proximity to the airport can be a double-edged sword, offering a unique view while also introducing some noise. We appreciate your understanding in this matter. Your feedback is invaluable to us. Should you choose to stay with us again in the future, please don't hesitate to let us know of any preferences you may have regarding room location, and we'll do our best to accommodate your request. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back soon.Best Regards, Days InnCustomer Care Team

8/10 Good

Trisha, Weston

Liked: Staff & service
Breakfast was just toast and waffles, tea, coffee or juices. Only went once. One day my replacement towel was not cleaned.
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Trisha, thank you for sharing your feedback with us. We appreciate your comments about breakfast and towel replacement, and we apologize for any inconvenience you experienced. Your feedback helps us identify areas for improvement, and we will use it to enhance our services. We understand the importance of providing a varied and satisfying breakfast experience, and we will review our offerings to ensure a more enjoyable meal for our guests. Additionally, we apologize for the oversight with the towel replacement. Our housekeeping team will be reminded to double-check and ensure that all necessary replacements are made during their cleaning rounds. If there's anything else you'd like to share or if you have further suggestions, please feel free to let us know. We value your input and are committed to making necessary improvements. Thank you for being our guest, and we hope to have the opportunity to provide you with an even better experience in the future. If there's anything you need or if you have further comments, don't hesitate to reach out.Best Regards, Days InnCustomer Care Team