BBQ/picnic Area

Reviews of Sonesta Select Atlanta Norcross

3 out of 5
Sonesta Select Atlanta Norcross
6235 Mcdonough Dr, Norcross, GA

Reviews

7.6

Good

Rating 10 - Excellent. 423 out of 1024 reviews" "
Rating 8 - Good. 259 out of 1024 reviews" "
Rating 6 - Okay. 135 out of 1024 reviews" "
Rating 4 - Poor. 76 out of 1024 reviews" "
Rating 2 - Terrible. 131 out of 1024 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. We were in town for AAU Basketball. Couldn’t beat the price and cleanliness
Response from Sophia CSR on 19 Mar 2024
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Minh Thu

Travelled with family
Liked: Staff & service, amenities
The staff checking me in was very professional with proper attire and no attitude. Room smells nice when you walk in, but it does need more lights since some of the lights are not working properly so the room doesn’t have good lightning. Bathroom is clean with hot water and good water pressure. The sink water pressure on the other hand is terrible to the point I was so frustrated that I just use the bathtub to brush my teeth and wash my face. Floor is a bit dirty but it’s way better than their other location in Duluth so bring a pair of slippers to walk around. Hair dryer is so weak that it took a long time to dry my hair. Bed is comfortable with thick blanket and soft pillows. TV is a little small, but works fine. It is located at a good location only 5 minutes from the Hong Kong Supermarket. The place is relatively quiet other than people keep slamming their door. I would definitely recommend this place and location. DO NOT STAY AT THEIR OTHER LOCATION IN DULUTH.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

10/10 Excellent

Hoyt

Business traveller
Clean beds 🤓
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Dear Guest,We appreciate your comments regarding your recent stay! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Keta

Travelled with family
Liked: Cleanliness
Property can use an upgrade, some fresh paint will do.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 5 Mar 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Alisher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 5 Mar 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

IJEOMA, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Gustavo

Business traveller
Disliked: Staff & service, property conditions & facilities
Staff no good sorry
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 23 Feb 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Tayyeb

Stayed 3 nights in Feb 2024
Response from Sophia CSR on 23 Feb 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Xandria

Stayed 4 nights in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Kimberly

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The area didn’t seem safe and I was worried my car would be broken into. didn’t bother with breakfast as not great selection
Stayed 1 night in Feb 2024
Response from Sophia CSR on 16 Feb 2024
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits.

10/10 Excellent

Reveca

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Jaime

Business traveller, Travelled with partner
Disliked: Amenities
They have a thief on the front desk
Stayed 1 night in Feb 2024
Response from Sophia CSR on 15 Feb 2024
Hi Jaime,It is disheartening to read your opinion about our hotel. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Darelle Iris

Disliked: Cleanliness, staff & service, property conditions & facilities
I originally paid for a king bed but that’s not what I received after checking in to Sonesta (Norcross). The Property was extremely dirty and it reeked a horrible smell of piss and cigarettes. The carpet was stained and the ceiling was falling apart. The towels had strange stains on them and there was hair on the bed linens. I requested a new room which was granted but there was still no difference. I’ve never experienced a hotel stay of this magnitude. I am forever scared from this experience. I planned a vacation that I really wasn’t able to enjoy. I saved money to enjoy a few days in Georgia visiting my best friend since we both were grieving but I now have to grieve this experience and a loss of money through the process smh …DO NOT STAY AT THIS PROPERTY!
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 16 Feb 2024
Hi Darelle,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Todd

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 Feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Neri

Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Erica

Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Mar 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Tawana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 9 Feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jemine

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Dec 2023
Response from Sophia CSR on 7 Feb 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Neri

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Feb 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay. Nice and quiet. Will say that we never had housekeeping during the stay which is not a bother by the way. Just surprised is all.
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 31 Jan 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Leonel

Stayed 1 night in Jan 2024
Response from Sophia CSR on 27 Mar 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Sung

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 27 Jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

ALEX

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 17 Jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Sung

Stayed 1 night in Jan 2024
Response from Sophia CSR on 17 Jan 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Nora, Flowery Branch

Stayed 1 night in Jan 2024
Response from Sophia CSR on 17 Jan 2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

4/10 Poor

Kentatta

Liked: Staff & service
Disliked: Amenities
The floor in the room was dirty, the furniture was dirty hair in and on bed
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Cristobal

Stayed 1 night in Dec 2023
Response from Sophia CSR on 16 Jan 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Linh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Tan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Floor was dirty staff was ok. We rented 6 rooms 2 of them were upstairs with no elevator. This is a big issue. There was also a used condom sitting on the floor under neath the bed which my 3 year old picked up thought it was a balloon and start blowing on it like a balloon. This is absolutely disgusting and nasty. Will never stay again. Told the staff and she said she will let her manager know. That was it. Not taking accountability or anything. This was so nasty
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

4/10 Poor

Tiffani

Travelled with family
Disliked: Property conditions & facilities
not well maintained, no hair dryer, no bedding sheets provided for pullout couch, no tv remote available
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 31 Jan 2024
Dear Guest,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

10/10 Excellent

Rodric

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 1 Jan 2024
Hi Rodric,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Tanasha

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 28 Dec 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 29 Dec 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Obed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 28 Dec 2023
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Eric

Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

brad

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 24 Dec 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Garfeny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 24 Dec 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Steven

Liked: Cleanliness, room comfort
Okay stay for the price
Halls would frequently get noisy with other guests. Many guests put their trash in the halls for pick up and towels for replenishments. Because it is a fair priced place to stay, there were several people staying making lots of noise. Breakfast service just re-started again from COVID. Limited breakfast but they did offer some hot food. Staff are nice and friendly.
Stayed 9 nights in Sep 2023
Response from Sophia CSR on 21 Dec 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team is actively working to address these issues and improve our overall guest experience. We appreciate your understanding and patience. On a positive note, we're glad to hear you found our staff friendly and enjoyed our limited but hot breakfast offerings. We value your input and hope to welcome you back for an improved stay.

10/10 Excellent

Aretha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very positive experience polite and courteous staff. Neat and clean environment. Helpful staff with laundry needs and delicious breakfast. Kind and supportive staff addressing needs of customer. Thank you all
Stayed 4 nights in Dec 2023
Response from Sophia CSR on 20 Dec 2023
Dear Guest,Thank you so much for your kind words and positive feedback! We're delighted to hear that you had such a positive experience with our staff and enjoyed the neat and clean environment. We truly appreciate your recognition of our staff's politeness, courtesy, and support in addressing your needs. It's our goal to provide exceptional service, and your feedback is both motivating and rewarding. Thank you for choosing us, and we look forward to welcoming you back for another delightful stay.

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility smelled of marijuana and incense. The room did not seem clean. I left without staying the night. Waste of my time and money!
Response from Sophia CSR on 20 Dec 2023
Hi Russell,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Gail

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 20 Dec 2023
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Jenea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a perfect stay. Very clean, Friendly and staff was great
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 17 Dec 2023
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 Okay

Adrian

Disliked: Amenities
I regretfully booked the wrong Sonesta Select property. They’re on par for the most part, but Norcross is a bit more dingy and less convenient being 10 miles away. Also, phone in room didn’t work so I had to get dressed and go downstairs for towels. Served its purpose but I wouldn’t book again.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 20 Dec 2023
Dear Guest,Thank you for sharing your experience with us. Your feedback is valuable, and we regret to hear about the issues you faced. We appreciate your understanding and would like to assure you that we are actively addressing these concerns to enhance the overall guest experience. We hope you give us another opportunity to exceed your expectations in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phones don’t work
Okay stay. There was a homeless man sleeping under stairs. Other than that…not bad. I didn’t catch breakfast which hasn’t been available at this Sonesta since COVID. Maybe next time I’ll get up for breakfast and leave a review. The phones in the room never seem to work though! 🤔
Stayed 1 night in Dec 2023
Response from Sophia CSR on 17 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about your overall experience, and we apologize for any inconvenience you faced with the phone in your room.We understand the importance of a functional communication system and will address this promptly. We look forward to the opportunity to welcome you back for a future visit.

10/10 Excellent

Marco

Stayed 1 night in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Shawn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t check in door was locked lost my money
Stayed 1 night in Dec 2023
Response from Sophia CSR on 12 Dec 2023
Dear Guest,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Betsy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There were several things in the room that were issues, there was mold in the room in several places as in the bathroom, ceiling and underneath the sink area. the bathroom light didn't work, the towels had a very bad smell, the toilet paper (package) was dirty with what looked like blood, i paid a very high price through Expedia which mentioned this was a newly renovated hotel, in which it did not look like at all it was renovated, the hallway carpet was very dirty looked like it had old stains, when you walked in the rook it had a musty smell, Poor Service when we asked if maintenance could bring us a microwave to the room because I had just had surgery and wasn't able to walk to the lobby to warm up food as he mentioned on a previous call when I asked why this room didn't have a microwave since I had requested a room with microwave when I had made the reservation \, to be honest this hotels needs a lot to be considered even a 2 star hotel so really rethink the stars on Expedia website please do better.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 9 Dec 2023
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Claude, Nokomis,

Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!