"For the price, everything felt a bit dated and in need of a refresh. My aircon didn’t work properly in my room all week. Breakfast was ok. Staff were helpful when it came to helping with taxis, etc. Good location. Next time I’m in Astana I would look to try somewhere else though"
"We had a very pleasant stay. The room was clean and comfortable, the staff was friendly and helpful, and the overall atmosphere was relaxing. The kitchen had everything needed for basic cooking, and the laundry service was convenient. Great location and good value for the price. We would happily stay here again."
"The Sheraton Astana is a standout choice in the city. The property is impeccably maintained with a sleek, modern aesthetic. What truly sets it apart is the staff; they are attentive, professional, and go out of their way to ensure a seamless stay. The rooms offer a perfect blend of comfort and functionality, and the central location makes it incredibly convenient for exploring the city. Highly recommended for both business and leisure travelers."
"Staff offered early check in (as i arrived early) but charged full rate (snd higher than the one i had for next nights)
Iron board was bender and fall on me
"
"Good location etc. but staff were not welcoming and didn't speak English as advertised (doesn’t bother me and I’m happy to will it with Google translate, but if you’re going to advertise it and also look like you cannot be bothered to be there, doesn’t make for a good impression). Rooms not cleaned unless you ask. Can probably find similar places with more of a welcome and similar amenities if you plan in advance, nothing special. "