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Reviews of Hotel Roc Blanc & Spa

4 out of 5
Hotel Roc Blanc & Spa
Placa Coprinceps, 5, AD700, Les Escaldes, Escaldes-Engordany

Reviews

8.4

Very good

Rating 10 - Excellent. 208 out of 497 reviews" "
Rating 8 - Good. 189 out of 497 reviews" "
Rating 6 - Okay. 67 out of 497 reviews" "
Rating 4 - Poor. 21 out of 497 reviews" "
Rating 2 - Terrible. 12 out of 497 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Al

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Lionel, Saint Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Jul 2023

10/10 Excellent

Oana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, excellent customer service, perfect location, vallet parking, the best massage ever and welcome with cava. We had an incredible time and hopefully come back
Stayed 2 nights in Jun 2023

10/10 Excellent

Sergey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay, great staff
Stayed 1 night in Apr 2023

6/10 Okay

Sergio

Stayed 2 nights in Aug 2022

10/10 Excellent

Lionel, Saint Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located in Andorra LA Vella No need to use your car Shopping restaurants Everything is in a walking distance only used my car for going to the ski field
Stayed 2 nights in Dec 2021
Response from Flore - Sales on 27 Dec 2021
Thank you so much for your commentary! See you soon !

8/10 Good

Nick

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice hotel in centre of town
Nice, but slightly dated, well situated hotel in the centre of town. Reasonable breakfast, big bedroom and bathroom. bedroom furniture perhaps needs modernisation. Good wifi throughout hotel. Friendly and helpful staff, very clean. Surface level car park opposite the hotel approx 20 euros a night
Stayed 2 nights in Oct 2021
Response from FB on 26 Oct 2021
Good afternoon, Thanks for choosing our hotel for your stay and for you comment. Best regar,

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good location.
A nice well located hotel close to shops and restaurants. My room was a bit dark for my tastes and it felt a bit tired. Also, unfortunately, they disable the air con in the bedrooms when the daytime outside temperature falls below 28 degrees centigrade which is was during my stay. It was about 21 degrees. I didn't see this published anywhere in advance. My room, however, was well above that temperature and I could not understand why it would not cool down. Once I switched off the air con at 2am and opened the windows the temperature became tolerable but noise from outside was a small problem. I think it would be helpful to let guests know this in advance. If I'd left the windows open all evening, rather than assuming the air con would work, it would have been a much better solution.
Stayed 1 night in Oct 2021

10/10 Excellent

Lionel, Saint Pierre

Stayed 2 nights in Sep 2021

8/10 Good

Lai Wah

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Angie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Fabulous hotel! This hotel has everything, location, restaurant, pool, spa, convenience, comfort, and friendly staff! No complaints at all.
Stayed 2 nights in Jan 2020
Response from Adrià Martí- Revenue Manager on 24 Jan 2020
Good afternoon, Thank you for your comments and punctuation, we are glad you had a nice stay with us! We hope to see you again on your next trip in Andorra, Best Regards,

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
When I choise Roc Blanc is Ok. Excellent location, but nobody mention the Expedia VIP status.
Stayed 2 nights in Jan 2020
Response from Adrià Martí- Revenue Manager on 18 Jan 2020
Good morning, Our hotel offers a 20% discount at F&B department. We ask you sorry if you weren't informed at your check in. Hope you had a nice stay at our hotel, and we would like to recieve you on your next trip in Andorra. Best Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Disappointing Experience
Good location, but a bit loud at times. Restaurant staff was rude at best. Hotel staff was somewhat nice but not helpful at all. Breakfast was good. I encourage to read most of the reviews of this place, and I second most of the points. There was no parking spots available on the hotel, and the staff had no idea where to park (there was parking across the street, which offered a discount for multiple days). Hotel is dated, rooms are old and simple stuff like a sink flush lever was broken and "patched" to work. Hotel did not honor Expedia VIP status. Overall disappointed with what should be a 4-star hotel.
Stayed 3 nights in Jan 2020
Response from Adrià Martí- Revenue Manager on 10 Jan 2020
Good morning Sir/ madame, First of all, thank you for your time on comenting your stay, and we are sorry if we haven't fulfilled your expectations. If its possible, could you tell me your booking number to check what has happened and contact you directly? I wait for your comments sir, Thank you and Best Regards

6/10 Okay

Karl

Liked: Cleanliness, staff & service, room comfort
Hotel stuck in time.
Stayed here for Christmas Eve and day. The hotel seems like it has not been renovated in quite some time. It is clean but shows her age. It is very well located but WiFi was awful. We had half-board Xmas lunch and dinner the food was fair.
Stayed 2 nights in Dec 2019
Response from Adrià Martí- Revenue Manager on 28 Dec 2019
Good morning Sir, Thanks for you time on commenting your stay. We are sorry if the hotel didn't fullfil your expectactions. When the hotel is full the wifi sometimes works slow, but we could have gave you another signal if you asked at recepction. We hope to see you again in our hotel on your next trip in Andorra, Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Relax weekend in Andorra
Weekend in the city - good location, close to the shopping street and nearby restaurants. Spa is good but was we expecting more on the breakfast. Crowded and food quality was not impressive - really average. Hotel has a back entrance with a scalator that says "no lugge here" - I could not find the elevator therefore you have to walk up a good numbers of stair steps with the luggage on your hand. A small rock concert took place in from of the hotel - was a good night. Good hotel, needs a bit renewal in some areas.
Stayed 2 nights in Nov 2019
Response from Adrià Martí- Revenue Manager on 12 Dec 2019
Thank's for your comments and punctuation, we are glad you had a nice stay in our hotel. We put that letter to prevent the clients to fall to the ground, we had many cases like that, but the main entrance has not stairs, as you could see! Anyways, thanks for your time and we hope to see you again soon!

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Adrià Martí- Revenue Manager on 12 Dec 2019
Muchas gracias por su puntuación!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
This hotel is very close to just about everything you want to see in the village. Nice room but there were pee stains on the bidet and toilet. No elevator from the parking, so it has to be valet. Generally a nice place but they need to clean more carefully.
Stayed 1 night in Jul 2019
Response from Olga - Revenue Manager on 29 Aug 2019
Thank you very much for your opinion about our hotel. We take note of your observations, we will see the options for the improvments. We hope you visit us again. Sincerely,

10/10 Excellent

Richard John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great well located hotel, superb service
Good location with lots of shops and restaurants close by, garage was full, they arranged to park our car for us (and brought it back to us when leaving), superb service. Breakfast very good, pool area very good, but quite warm. The best part was the service received from Adria, really efficient, friendly and welcoming, absolutely perfect, a real credit to the company. We will no doubt return, we thoroughly enjoyed our visit.
Stayed 1 night in Jul 2019
Response from OIga K. Revenue Manager on 3 Aug 2019
Dear Richard John! thank you for sharing with us the details of your experience in Roc Blanc Hotel. We are happy to know that you enjoed the stay with us. We would be happy to see you next time! Warm greetings,

6/10 Okay

D

Travelled with group
Liked: Cleanliness, staff & service
The area is truly beautiful! Surrounded by mountains. The location is good, accessible.
Stayed 3 nights in Jun 2019
Response from Olga K Revenue Manager on 8 Jun 2019
Thank you very much for your opinion about our hotel. We hope to see you again at our hotel soon! Regards,

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Olga K Revenue Manager on 10 Jun 2019
Muchas gracias por su buena puntuación. Nos alegra mucho saber que el hotel fue de su agrado. Esperamos volver a verles pronto de nuevo. Cordialmente,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The hotel is a bit strangely laid out because the front entrance is no longer accessible except via foot. There is no lift from the garage so getting bags from the car to the room was a pain. The spa in the hotel was nice and the rates for services were reasonable. We had massages and facials. The in room amenities were nice, however, there was no hair conditioner. They had toothbrushes, tooth paste, lotion, body scrubs but no conditioner. The mattresses were not comfortable, unfortunately. We had one roll away for a third person and it was actually the only comfortable mattress. The other two standard beds were saggy and you could feel the coils. The breakfast was great. Good selection and variety and met several dietary restrictions in the group (gluten free/vegetarian)
Stayed 3 nights in Apr 2019
Response from Olga K - Revenue Manager on 16 Apr 2019
Thank you very much for your comments and for your good score. We take a note of all your observations for the improvments of the hotels facilities and service. We hope to see you again soon. Warm greetings,

8/10 Good

jose

Liked: Cleanliness, room comfort
Stayed 9 nights in Mar 2019
Response from Olga K - Revenue Manager on 3 May 2019
Gracias por su puntuación! Nos alegra mucho saber que la habitación fue de su agrado. Esperamos verle pronto de nuevo. Saludos cordiales,

10/10 Excellent

JAQUELINA, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Adrià Martí- Revenue Manager on 11 Oct 2018
Muchísimas gracias por sus valoraciones Sra. Jaquelina! Esperamos volverlos a ver por nuestro hotel muy pronto! Salutaciones!

10/10 Excellent

Maurice

Well located for a short stay
Pretty good hotel.. excellent location
Stayed 1 night in Sep 2018
Response from Adrià Martí- Revenue Manager on 25 Sept 2018
Good Afternoon Mr Maurice, Thanks for your time and for your comments, we hope to see you again soon! Best Regards,

8/10 Good

Armagan, New York, NY

Liked: Cleanliness, room comfort
Very good location, good breakfast but old hotel, air condition not work good.
Stayed 1 night in Aug 2018
Response from Meri G - Revenue Manager on 22 Aug 2018
Thank you for your comments and evaluation. It depends on the time the air conditioning stops. At night, right now, we are at 15º-16º and in the morning we are at 11º-13º. The air conditioning is activated from 25º-26º. Thanks and we hope to see you soon! Greetings,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy to find, great location for cycling and hiking close by
Stayed 1 night in Aug 2018
Response from Meri G - Revenue Manager on 13 Aug 2018
Dear client, Thank your for your opinion and evaluation! We are very happy that your stay was very good! Andorra offer multiples routes for cycling, it is fantastic! We hope see you soon! Have a nice day.

8/10 Good

Margaret, Cambridge, NY

Liked: Cleanliness, property conditions & facilities, room comfort
The location is great. The rooms were clean, modern and fairly spacious. The breakfast buffet is fabulous. They seemed a bit short staffed. When it came time to get my car from valet, there was only one staff so I had to retrieve it from the garage myself. The staff's English was not great, but we improvised and were able to communicate.
Stayed 1 night in Jul 2018
Response from Meri G - Revenue Manager on 28 Jul 2018
Thank you so much for your comments and evaluation! Sorry for the inconvenience with the valet parking. We are happy to know that your stay was better! We hope see you soon, have a nice day

8/10 Good

Joani

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Roc Blanc
We enjoyed our stay. The staff was friendly and the hotel was clean. We stayed here seven years ago and loved it. They have cut back on some of the amenities since then. Our rate per night was great. I would recommend this hotel.
Response from Meri G on 16 May 2018
Dear, Thank you so much for your comments and valoration. We always love to welcome you. We hope see you soon. Best regards,

10/10 Excellent

Dennis, Denia, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the centre of Escaldes,
An excellent hotel with friendly and helpful staff, nothing is too much trouble for them and they make your stay very comfortable, I would not hesitate to recommend this hotel.
Stayed 6 nights in Mar 2018
Response from C. Capdevila - Adjunta dirección on 19 Mar 2018
Thank you very much Dennis for your comment and rating. Hope we can receive you back soon. Best regards.

10/10 Excellent

olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from C. Capdevila - Adjunta dirección on 18 Jan 2018
Thank you Mrs. Olga for your score. We are glad you enjoyed your stay. Greetings and see you soon.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient, well appointed hotel.
Andorra is not a cheap place to stay, despite the duty free hype. This hotel has reasonable sized standard rooms with a well appointed bathroom with separate shower and bath. Not the usual toiletries as they include exfoliating gel, tired leg cream and face moisturiser. Designed for skiers I think. The spa and pool cost extra and I did not use them. Breakfast is the usual Spanish style of pan con tomate, tortilla, bacon, sausage and a lot of fruit and pastries. A really good selection on Sunday morning, less good on Monday morning. There is a small car park under the hotel and a large one opposite that the hotel will provide a card for. At €22.50 per night it is on the pricey side and I had been promised free parking by Hotels.com when I booked. This was not honoured and I was told there is no free parking in Andorra. Very true! Roc Blanc is at the top of a shopping street in a square. It is well located for the thermal spa and the main shopping area. The lounge area is comfortable. The bar prices are fairly high for a duty free country, but average for a hotel. In comparison with other hotels in the 4 and 5 star range in Andorra, le Roc Blanc sits in the middle. The rooms are bigger, though less luxurious than la casa canut down the road, better breakfast than the tulip next door and a lot less luxurious than the Andorra Park, though generally less expensive. Tea and coffee facilities would be much appreciated in the room.
Stayed 2 nights in Nov 2017
Dear Jacqueline, thank you for your score and your comments. We are glad to know that your stay was mostly satisfactory. We take note of all your observations and will do our best to improve. We hope to see you again in future occasions. Greetings and see you soon.

8/10 Good

Corlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel
This is a nice hotel in a perfect location. The decor is a bit dated, but everything is very clean and well kept. The staff are friendly for the most part. During check-in it took a while to be assisted because the woman assisting us was helping her colleague extensively (I am assuming she was new). The breakfast and the staff were absolutely wonderful and the beds were quite comfortable. I would recommend this hotel to anyone staying in Andorra.
Stayed 1 night in Sep 2017
Thank you for your comment and valuation. We are so glad that you have enjoyed your accommodation in our hotel. We hope to recieve your visit in the near future. Cordially.

6/10 Okay

Tim, San Francisco

Disliked: Property conditions & facilities, room comfort
A tired but safe place to stay
The hotel is a dump. Really old. Threadbare upholstery in the rooms. Hard, uncomfortable mattresses. Breakfast OK but generally below average. There were cigarette burns on the worn-out upholstery, but the room was clean and did not smell of smoke.

10/10 Excellent

Dennis, Denia, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the centre of Escaldes
We prefer to stay in Escaldes and drive every day to El Tarter for skiing, Escaldes has very many good restaurants and shops and the Roc Blanc is central and very comfortable.

10/10 Excellent

N & L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rob, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Staff, Great Room
I went with friends, each having their own room, and everyone was happy with their room, including me! Breakfast was included and was a full range - continental and English (well, there was bacon and sausages, and they would cook eggs anyway you wanted on demand). Car parking is at a premium in Andorra and this hotel, like others, charge for it. The entrance to the car park is tiny (perhaps a throwback to when cars were smaller) and it's a tight corkscrew ramp down to the underground parking bays. Tricky. Easier to drive it down, than to drive it up from the car park. After the first night, I didn't fancy getting the car out of the car park, but this not a problem as the concierges are happy to do this for you. If you are here to ski then I think you are well catered for. The closest is Pal Arinsal and on one occasion, we drove to a car park (10 mins) and then took the gondola up. The car park was €5 and you can buy this when you pay for your ski pass. On another occasion, we drove all the way to the top and this took perhaps 30 mins, but you get free parking. Free Ski Buses regularly stop outside the hotel too. All in all, a highly recommended hotel.

6/10 Okay

manuel, miami fl.

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel has nice facilities but scarce.
I believe that the 4 star qualification should be reviewed to 3 stars, very limited toilette paper,kleenex and towels and sheets are worn out..!! Staff was very helpful.

10/10 Excellent

sveta, miami

Liked: Staff & service
nice but some rooms are not well decorated
nice stuff,good breckfast ,needs us charges for cell phones,needs room deco

4/10 Poor

Andrew, Australia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not what is advertised
This hotel seemed perfect when we made our booking, but upon checking in we realised it was far from this. We stayed for 2 nights and as soon as we arrived we went to shower and found the temperature tap stuck on extreme hot which made it impossible to shower. It took 2 days for the hotel to fix this properly and we ended up having to shower in friends rooms. We chose the hotel due to the rooftop outdoor pool and when we turned up the pool was closed and we were not allowed to even access the roof to sunbake. This should have been told to us when the booking was made and listed on the Expedia website. It was a fundamental reason for selecting this hotel. It cost us money to go elsewhere to a public pool in 34 degree heat.

10/10 Excellent

Matt, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
This was the best hotel we ever stayed at, The people spoke every language very polite and helpful with setting up tours also food was good the people at hotel and the people in neighborhood were nice to talk to felt like home the view was awsome. We felt safe all the time. Overall this place was and is a class act Thank you Roc Blanche

8/10 Good

Rae Centanni

Liked: Cleanliness, staff & service, room comfort
Great location!
What a wonderful stay! Staff were friendly and helpful and the breakfast was wonderful. There was even music playing in the bathroom. Very close to the Caldea Spa, we were able to walk there. Rooms clean and comfortable. Only complaint is parking was expensive.

8/10 Good

Rae Centanni

Liked: Cleanliness, staff & service, room comfort
Great stay
Great price for a lovely hotel room. There was even music that played in the bathroom! Breakfast was delicious and staff was kind. Only complaint is the high price of parking. I firmly believe, and always will, that hotels should absorb the costs of parking for their hotel guests. Other than that, it was a lovely visit.

8/10 Good

Simon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place in town
We had a fabulous stay in Andorra La Vella and the hotel played a big part in that, the room was excellent we stayed in the premier room and it was spacious and well equiped the bathroom was even better the staff where very helpful and friendly and the breakfast buffet was a joy to the point of over indulgment but when on holiday you do, the poistion in the town seemed ideal to us and enjoyed the benefit over the roof top pool which was the only one as far as we could see, highly reccommended and we will return for a winter session

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Travelled with family
Excellent customer focus
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Una estancia perfecta, muy confortable y personal muy atento
Stayed 2 nights in Mar 2024