"Definitely not the same hotel we stayed at a year ago when it was Cambria. We had such a great experience last year that we were excited to make this our annual Disneyland hotel. Unfortunately, this visit changed that. This was our last stay.
New rules: You can no longer take bar drinks into the pool area—a huge disappointment as park parents. You also can’t bring food from nearby restaurants into the pool area anymore. We were turned away at the gate, arms full of pool gear, because we had a Jersey Mike’s sandwich. Guests were blasting their own music and toddlers were running/jumping into the hot tub... But apparently I was the disturbance for moving a chair over into a shaded area.
Last year the food exceeded our expectations; this year everything was flavorless, lukewarm, and tasted like what you’d expect from a budget hotel.
The final straw was when my child left a toy in the lobby. We called immediately, and staff assured us it would be held safely at the front desk. When we returned, they told us they had given it to another child who claimed it was theirs. No apology and no effort to make it right.
We were approved for a late checkout, yet housekeeping walked into our room twice while we were getting ready.
For a Disney Good Neighbor hotel, the front desk lacked hospitality, urgency, and any desire to be helpful. The friendliest staff we encountered was the housekeeping team.
We’ll be looking elsewhere for our annual family trip."
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