Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets
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Reviews of Sara's Boutique Hotel

3 out of 5
Sara's Boutique Hotel
Tweede Helmersstraat 6, Amsterdam

Reviews

7.0

Good

Rating 10 - Excellent. 204 out of 1000 reviews" "
Rating 8 - Good. 356 out of 1000 reviews" "
Rating 6 - Okay. 220 out of 1000 reviews" "
Rating 4 - Poor. 128 out of 1000 reviews" "
Rating 2 - Terrible. 92 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sure cute hotel with a friendly staff!

4/10 Poor

Sally

Travelled with partner
Disliked: Amenities
Great staff however the bed was not the comfiest.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all aspects of the property, and particularly the presence of the lovely hotel cats!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Property great location, nice and central good value for money
Stayed 2 nights in Mar 2024
Response from Dahbi on 26 Mar 2024
Thank you, Michael! We're thrilled to hear that you enjoyed your stay at our property. Our team works hard to provide a comfortable and convenient experience for all our guests. We're glad you found our location convenient and appreciated the value we offer. We hope to welcome you back again soon for another great stay!

6/10 Okay

Andrew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Slightly strange decor, definitely needs a refurb. Staff more abrupt than welcoming. You get the feeling they deal with a lot of rowdy guests so just assume we are all the same. It was a reasonable price tho and just on the edge of the busy areas.
Stayed 1 night in Mar 2024
Response from Renyi on 22 Mar 2024
Thank you for your review.

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Amenities
I would rate 2.5 stars if possible. Good location, spacious room, big comfortable bed, nice en suite, very clean. Down side was tv and hairdryer didn’t work, never got the lift to work and my room was on the 4th floor, could hear conversations in next room.
Stayed 1 night in Mar 2024
Response from Renyi on 22 Mar 2024
Thank you for your review.

10/10 Excellent

Jovana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very fine, clean and close to the centrum.
Stayed 2 nights in Jan 2023
Response from Renyi on 22 Mar 2024
Thank you for your review.

2/10 Terrible

sharon anne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not be returning!! King size bed is two single beds pushed together with a topper laid on top after two nights on bed they pushed apart so i had to strip the bed to push back together and that's when i found a blood stained topper that i had been sleeping on for two days!!!! no smoking anywhere in the hotel but staff smoking weed underneath balcony! No tea coffee in room shower dribbles out While in room you could hear everything from others room could even hear girl next door to me having a wee due to NO carpets or rugs anywhere in hotel so sound travels the key cards are waste of time they open all the doors in the hotel had one man open our door while we were getting ready looking for his friend! The stairs are a death trap, use the lift well add 10 mins to your journey and don’t get a room next to it as you won’t be sleeping I have been many times to Amsterdam and I have to say worse place I ever stayed at only good thing to say was location
Stayed 3 nights in Jan 2024
Response from renyi on 22 Mar 2024
Thank you for your review.

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had mold, cobb webs, and mysterious splatter on the walls. The shower did not have a proper door/drainage which caused for water to go everywhere. The lights also did not work properly and constantly flickered/turned off. I would not choose to stay for more than a day or two

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Not sure of her name but the receptionist lady with long black hair has absolutely awful customer service skills the hotel it’s self is conveniently located that’s the best I can say the whole hotel is very worn and shabby wall paper falling off the walls in the communal areas the room was so hot with no control in the room the room we stayed in smelt off damp we stayed for 4 days the room was not cleaned once or sheets changed. When we got to in the room the bed clothes were dirty with brown stains on shower looked liked it hadn’t been cleaned in months
Stayed 3 nights in Dec 2023

6/10 Okay

Alistair

Liked: Staff & service
Your paying for location not bad for a few nights
Stayed 1 night in Dec 2023

8/10 Good

Taylor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Felt like in between a hotel and a hostel but in a good way. The staff were friendly and helpful. Room is exactly what is needed. A space with a end and a bathroom
Stayed 4 nights in Dec 2023

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Shehla

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nice but
Stayed 2 nights in Dec 2023

6/10 Okay

Kamil

Travelled with partner
Disliked: Amenities
Decent for what your paying. Balcony was messy but no biggy. 7 minute walk from nearest canna cafe. Good staff. Quiet.
Stayed 4 nights in Nov 2023

6/10 Okay

Kelsey

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Overall the standard of the hotel was ok. The staff were lovely and the area was great. However, to improve the stars I would recommend having kettle, little fridge, or an area to be able to heat up food or make food. In the bathroom maybe a shower curtain so the water doesn’t go everywhere.
Stayed 4 nights in Nov 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Staff were lovely there were resident cats which was lovely but the room was filthy the bathroom door wouldn’t close the sink drawers were badly water damaged which was unsightly. There was crumbs in the chair from previous patrons and rubbish under the bed. When o asked when the rooms are cleaned I was told they’re only cleaned on request. The girls working there are lovely but I wouldn’t stay again. It sadly was not enjoyable at all pillow cases were also stained
Stayed 3 nights in Nov 2023

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Warren

Stayed 2 nights in Nov 2023

6/10 Okay

Abi-Lauren

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Having stayed here previously and had a wonderful stay we were looking forward to returning. But this time we’ve left feeling incredibly disappointed, the room we were given was right next door to reception/front door so was often noisy. There was no tea or coffee provisions in the room where as last time there was this plus a coffee machine and the tv this time was smaller and not as good (was able to use Netflix in previous room). We stayed for 3 nights and there was no offer of fresh towels or bedding. On one wall the paint was all bubbled and coming off the wall and on another the wall paper was peeling a little, not very 3 stars vibes. All in all I feel robbed for the price I paid and can’t get my head around how the two stays at this same hotel have been so different. Unfortunately we won’t be staying again.
Stayed 3 nights in Oct 2023
Response from Renyi on 12 Nov 2023
Thank you for your review.

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was ok. Property could use cleaning and updating. The floors in the room were plastic/rubber mating you'd find in a gym, the shower had mold and no shower door (like most European bathrooms) so constantly soaked floor. The bed sheets and pillows were dingy but clean enough. Overall would only recommend based on price for the area, otherwise looking for something better.
Response from Renyi on 12 Nov 2023
Thank you for your review.

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Moes on 18 Oct 2023
Thank you for your review.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY!!!
DO NOT STAY AT THIS HOTEL. The rooms are not as the pictures show. Our room was in complete disarray and looked to not be properly cleaned for sometime. I booked this hotel months before as it had good reviews. But it was not in the state as described months ago. After our first night of our two night booking.. we left the hotel to see PEST CONTROL entering the hotel. The hotel staff said it was for renovations but that was obviously not true. We looked at the reviews and there were many reviews of BED BUGS. It is not worth your money and should not have ‘boutique’ associated with the name at all. This hotel should be shut down and not allowed to be posted on any platform.
Stayed 2 nights in Oct 2023
Response from Moes on 18 Oct 2023
Thank you for your review.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Moes on 18 Oct 2023
Thank you for your review.

4/10 Poor

Cintia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
improvement necessary !
Dirty toilet, never seem so dirty specially for boutique hotel? the stars are terrible to walk in, its like climbing. there is no curtain or close for shower which wet the whole bathroom. To be called a boutique hotel, they need improvement.
Stayed 1 night in Oct 2023
Response from Renyi on 12 Nov 2023
Thank you for your review.

8/10 Good

Sitwat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Easy check in. Room given was very close to the road. As such, little noisy. Dark floor with less light made the room darker. Very helpful front desk.
Stayed 1 night in Sep 2023
Response from Moes on 18 Oct 2023
Thank you for your review.

4/10 Poor

Maxim

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Moes on 18 Oct 2023
Thank you for your review.

2/10 Terrible

Chelsea

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was in a very strange location as it was next to the front door. This meant that we could hear everyone and everything whilst in the room very loud. Room wasn’t very clean and when you took a shower the floor was covered in water.
Stayed 3 nights in Oct 2023
Response from Moes on 18 Oct 2023
Thank you for your review.

2/10 Terrible

Vanshni

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Moes on 18 Oct 2023
Thank you for your review.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Moes on 18 Oct 2023
Thank you for your review.

2/10 Terrible

Hoi Ying Jeannie, New York

Disliked: Staff & service, property conditions & facilities
Response from Moes on 18 Oct 2023
Thank you for your review.

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good hotel - Bad cleaner
Excellent location, 5 minute walk to a tram stop. Room wasn’t clean, however the staff were absolutely lovely and did everything they could for us. All in all it’s a great hotel for the location, has bike rentals from the hotel, set rate luxury taxis from the hotel to the airport cheaper than anyone else.
Stayed 7 nights in Sep 2023
Response from Moes on 6 Oct 2023
Thank you for your review.

6/10 Okay

Alex

Disliked: Property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Moes on 6 Oct 2023
Thank you for your review.

4/10 Poor

James

Stayed 2 nights in Sep 2023
Response from Moes on 18 Oct 2023
Thank you for your review.

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd floor room but email stated ground. No lounge. No tea or coffee facilities in the room. No restaurant or breakfasting areas
Stayed 2 nights in Sep 2023
Response from Renyi on 6 Oct 2023
Thank you for your review.

2/10 Terrible

Moses

Stayed 1 night in Sep 2023
Response from Moes on 6 Oct 2023
Thank you for your review.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stay for location rather than comfort
Very small room, typical of Amsterdam, shower and bathroom was a wet room in all but name, got very wet on floors after shower. But perfectly acceptable for short stay when only being used to sleep. Very friendly, helpful staff and plenty of good coffee shops, supermarkets, restaurants close by. Great location and I'd definitely stay again if the price was competitive.
Stayed 1 night in Sep 2023
Response from Moes on 19 Sept 2023
Thank you for your review.

2/10 Terrible

wallace

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dont stay here BED BUG infested. The place is filthy. Wish I could give ZERO stars. Expedia should not have this place listed on their site.
Stayed 2 nights in Sep 2023
Response from Moes on 12 Sept 2023
Thank you for your review.

2/10 Terrible

Rayelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORROBLE ! NIGHTMARISH. This place was horrible. Hair and vomit in the shower. No luggage racks, stains on the one chair in the room, mattress had no middle support, fixtures were unclean, shower head broken and on the floor. Cleaning fees and clean laundry fees.
Stayed 8 nights in Aug 2023
Response from Moes on 12 Sept 2023
Thank you for your review.

4/10 Poor

Cathy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Location was great and we were able to get into our room prior to check in time. Room was dirty, no toilet paper, no shampoo and remote for tv missing (we were told “it had to be there somewhere”.
Stayed 1 night in Sep 2023
Response from Moes on 6 Oct 2023
Thank you for your review.

2/10 Terrible

kenneth

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not be sold to anyone Dirty HOT no ac floor’s disgusting walls filthy Stair’s unclimbable for some Washroom gross Cats roaming around for two people with cat allergies awful Worst hotel ever. Nice name but it ends there Expedia should embarrassed to sell this property Especially at such high prices Could not sleep after hearing about bed bugs at hotel Would love to hear back from Expedia why they sell this place
Stayed 1 night in Sep 2023
Response from Moes on 15 Sept 2023
Thank you for your review.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Cheap, and a convenient location, with decent restaurants nearby. The stairs are very narrow and the lift is slow and cannot be used at night so not for anyone old or infirm.
Stayed 3 nights in Sep 2023
Response from Moes on 7 Sept 2023
Thank you for your review.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Moes on 5 Sept 2023
Thank you for your review.

6/10 Okay

Fatou

Good
Stayed 2 nights in Aug 2023
Response from Moes on 29 Aug 2023
Thank you for your review.

2/10 Terrible

hamida

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely disappointed with my stay at the hotel. The room was in a deplorable state of cleanliness, with visible dirt, stains, and grime on the floors and surfaces. The bathroom was particularly appalling with a foul odor that permeated the entire space. It was clear that the room hadn't been properly cleaned or maintained in quite some time. I felt uncomfortable and disgusted throughout my stay, and I cannot recommend this hotel to anyone looking for a comfortable and hygienic accommodation.
Response from Moes on 28 Aug 2023
Thank you for your review.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff. Very accommodating and always available 24/7
Stayed 3 nights in Aug 2023
Response from renyi on 25 Aug 2023
Thank you for your review

2/10 Terrible

James

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit shabby and needed doing up again, the room wasn’t ready for the check in time. The stairs in the building are incredibly steep - there is a lift though! The hairdryer was broken and useable. There were no facilities in the room such as cups, glasses, kettle, coffee etc. My partner woke up with bites all over her leg - suspected bed bugs.
Stayed 1 night in Aug 2023
Response from Moes on 22 Aug 2023
Thank you for your review.

2/10 Terrible

Kerstin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS EVERYWHERE
HORRIBLE STAY. RIDDLED WITH BED BUGS. This hotel is disgusting and the service is horrible. When you walk in you notice all the linen and extra bed sheet are kept RIGHT beside the front door, which helps explain our main complaint : BED BUGS IN OUR ROOM. Outside of the fact that our room was dirty (hair and dirt all over the place), we found one dead bed bug and one live bed bug in our bed after laying down. We immediately packed up our items and notified the front desk. After sending the photo proof we had of our experience, the hotel refuses to refund us. Despite the fact that two other reviews note that bed bugs have been found this year (one in april and one two days before our check in date on aug 9) they hotel refuses to acknowledge the health and safety concern. At the time we were told that we would receive a refund after the employee contacted the manager (front desk staff seemed unconcerned and indifferent). The manager was even worse. She accused us of mistaking what we saw for other bugs (which is still disgusting and dirty??) and then said we were lying and they would not be providing a refund. After much back and forth and multiple images and videos of proof the hotel refuses to acknowledge the health concern or refund us. DO NOT STAY HERE. They are unfriendly, unhelpful, uncooperative and SCAMMERS. The farthest thing from operating in good faith or following best business practices.
Stayed 2 nights in Aug 2023
Response from Moes on 16 Aug 2023
Dear Kerstin,There have been numerous guests stayed in the room that you stayed without any complaints and still no sign of bedbug infestation. The smartlegs for bedbug detection haven't given any signal either. Just a close up picture of a dead bug that could have come from anywhere is not a proof of infestation.