2 restaurants, breakfast served

Reviews of Regency Palace Amman

5 out of 5
Regency Palace Amman
Queen Alia Street Sport City R, P.O Box 927000, Amman

Reviews

6.4
Rating 10 - Excellent. 13 out of 71 reviews" "
Rating 8 - Good. 13 out of 71 reviews" "
Rating 6 - Okay. 24 out of 71 reviews" "
Rating 4 - Poor. 15 out of 71 reviews" "
Rating 2 - Terrible. 6 out of 71 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Justin, Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants, a barber and many accomodations onsite. The staff is very friendly and helpful. The checkout times are an added bonus.

6/10 Okay

Ibrahim

Not good
Stayed 1 night in Oct 2023

10/10 Excellent

Derar

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly
Stayed 10 nights in Sep 2023

6/10 Okay

Hasan

Stayed 1 night in Sep 2023

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful, they made us feel right at home, we will definitely will be back and recommend to all our friends!!
Stayed 2 nights in Jul 2023

6/10 Okay

bara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are big and comfortable but it smell bad and the floor is dirty
Stayed 2 nights in Jul 2023

6/10 Okay

Zaid

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Chris

Liked: Cleanliness, staff & service, amenities
Advertised free airport shuttle but this did not exist - you can book a hotel taxi for £45. A normal taxi or Uber is about £20 or a bus from the bus station (a short taxi journey away) is £2. Smoking is allowed in the corridors and bars, so even if you are not a smoker your room smells of smoke, which is a shock to British travellers who are used to smoke-free environments. The rooms are a little dated and shabby but the swimming pool and roof top bar is nice - though this was pay-to-enter on some nights we stayed there. Breakfast was nice. 30 minute walk to Amman town centre or a £3 taxi ride - hotel taxi charged us £25.

2/10 Terrible

FIRAS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need total new renovation.
Stayed 2 nights in Oct 2022

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
I love the rooftop pool which was the main reason I booked this hotel. It is clean and has a beautiful view over the city. However, it closes at 6pm.
Stayed 1 night in Oct 2022

6/10 Okay

Ahmed

Disliked: Cleanliness
Stayed 2 nights in May 2022

6/10 Okay

Victor D

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
A 3 star shadow of a former 5 star diamond...
Really good customer service experience at check-in from the young lady who checked me in and the bed offered a great sleep. The hotel however shows its age and the carpet is well worn in the rooms along with very tired furniture. This hotel would have been a shiny jewel in the crown decades ago and it's a shame that it now is but a mere shadow of a former glorious self. Also even on the non-smoking floors, guests would be smoking so the smell floats in the corridors and into the room.
Stayed 1 night in Jan 2020

6/10 Okay

Omar

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic decor, Xmas tree was awesome! Def recommend
Stayed 1 night in Dec 2019

10/10 Excellent

nasser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. , old. , and not comfortable stay not recommend
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Azucena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Nagi, US

This hotel is not rated as five stars

6/10 Okay

Khaled, palestine

Liked: Property conditions & facilities
Disliked: Room comfort
uncomfort rooms
bad

6/10 Okay

jamal, houston TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To much over rated it should be 3 stars
Food was really bad I complained then after 30 minutes they come to pick up food to show it to them they offered only to heat it When I said no I don't want it They took it and I was charged for it $50 And the guy said I have to charge you Any way Poor decision

6/10 Okay

Abdou, Calgary

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Amman Vacation
Staff were very friendly and helpful. Food is average and breakfast quality is a 3-star quality. Washrooms are very old and not so clean as expected from 5-start hotel.

6/10 Okay

Kuwait

Good except
The welcoming check in and room selection was excellent Late check out where lenient House keeping come in twice a day is too much There was a smell from the mini bar. Gym nice, pool need showers.

4/10 Poor

stevo, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old bathrooms , yuck
The staff is not nice at first you have to make them be nice to you! I did not like or appreciate that. Jordan in general needs a wake up call to customer service.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Old hotel
Bad breakfast, dirty, there is not designed non smoking area, rooms smell noisy, toilet old .....the only good is the bar in the basement and the staff was friendly, unusual in amman.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
I stayed one night in this hotel in Dec. The only thing that is worth of the price is probably the location, which is in the center of Amman city. However, Amman is not a big city therefore being close to the center would not mean too much. The facilities of the hotel is far away from a claimed 5star hotel. The carpets were worn and dirty, and the bathroom looked like one that had been abandoned for months. The breakfast is included in the price but really not too much to eat, to be honest. I will not recommend any friend to stay in the hotel and rather, I would recommend people AVOID this hotel if they travel to Amman.

2/10 Terrible

Nader, Usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean no respect for guest nothing good there It's the worst hotel I ever used I wish I good get my money back

2/10 Terrible

Faisal, Batumi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
uncomfortable like police station

8/10 Good

abdulaziz, saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
frequent guest
I love to stay in this hotel because of staff kindness.

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Visiting Jordan
Was diapointed for 5star hotel . The rooms not the comfartable the Internet keeps citing off. The Tempreture in the room was too hot you can't control it .pathrooms horrible .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Assad, UAE

Liked: Staff & service
nice
the hotel is ok but it is old and needs a complete refurbishment

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

An average hotel
An average hotel, good access to downtown area other than that it's an average hotel.

8/10 Good

abu saud, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for every one
excellant quality staff especially of housekeeping and restaurant

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
not worth the price
Was probably a great hotel 20-30 years ago. Since then, it seems nothing has been done (except for the gym/spa area). Shower with little pressure, dripping the whole day and night, bathroom in need of repair, refurbishment. Although a non-smoking room, you could still smell the smoke since in Jordan it seems that almost all men smoke and smoking is permitted almost everywhere. The room was just not worth the price.

6/10 Okay

Marcus

Liked: Staff & service
Disliked: Property conditions & facilities
a dormant shining star
Had the opportunity to stay at this 5-star hotel in Amman, as my other choices were already full. Regency have a the famous Trader Vic's restaurant in the basement which have great drinks and good food. Hotel staff is friendly as always in Jordan (except occasional lack of English which is standard). The breakfast buffe ok. The room design are spacious and carries a old style design. However, the rooms are very worn and they really need to do a complete makeover of them! The gym on the top is great with nice view and good machines. With that said, I'll never get back to this dormant 5-star hotel, due to the bad quality of the rooms it's more of a 2-3 star.

4/10 Poor

Matt

Disliked: Staff & service, property conditions & facilities, room comfort
Not for 5 stars
Noisy A/C, crowded entrance in the city center, people smoke in the lobby, overall to me its a 3 star hotel not even near 5

6/10 Okay

Hassan, Jeddah, Saudi Arabia

Disliked: Room comfort
A positive cretique.
First night I was given a room facing aft. I looked down i saw a distinked lake with green water and bad smell. I asked to be moved to a front facing room, but I was gviven a room facing south and smell smooky. Booth rooms too small for two adults and two childrens. The nigntly rate for the additional guest was too high.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont even try it
This hotel should be rated below 3 stars level, i dont see any singel positive factor for any one to stay in such old hotel while for the same rate you can stay in number of other nice hotels in Amman.

10/10 Excellent

Kamel

Liked: Cleanliness, staff & service
Nice hotel and good service
Nice hotel and good service

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
very friendly staff especially
very friendly staff especially the concierges who went out of their way to help including the drivers. Would definitely stay here again if I were to return to Amman

8/10 Good

Andrew

Liked: Cleanliness, staff & service
The hotel was nice, they have
The hotel was nice, they have finished up grading the rooms to a good standard and upgraded the lobby area. The only thing left that is still being done is the fitness centre and the pool so you wont be able to use these facilities within the next thee months. Overall, Staff are friendly and food is to a good standard

4/10 Poor

Nigel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Go elsewhere Amman
Worn out, no sense of service, even tried to double bill me. Just go somewhere else is all I can advise

4/10 Poor

Christophe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trop vieux, odeur de fumee et d’essence, roof top et piscine pas du tout comme les photos.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020