Breakfast, lunch and dinner served

Reviews of U Tropicana Alibaug

4 out of 5
U Tropicana Alibaug
Chondi Naka, Mapgaon Road, Alibaug, Maharashtra

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 51 reviews" "
Rating 8 - Good. 28 out of 51 reviews" "
Rating 6 - Okay. 8 out of 51 reviews" "
Rating 4 - Poor. 4 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great property! Service can be improved
The layout of the rooms, the cleanliness, and the condition of the rooms and the premises were all on par. The property overall is maintained well. The crowd visiting the property is also great which includes couples and families mostly. The service is where the management can work over. Overall, a nice getaway from the city life
Stayed 1 night in Mar 2020
Response from Rajendra Joshi on 14 Mar 2020
Dear Guest, Greetings from U Tropicana Alibaug. It's a great delight for the entire staff to receive this delightful review. We wish to express our sincere gratitude for your generous praises on our facilities, amenities and services we provide to our guests. Thank you for your kind support to recommend our hotel to other travelers. We hope for the pleasure of having you as our guest again in the near future. Thanks & Warm Regards, Rajendra Joshi| Resort Manager| U Tropicana Alibaug

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely co-operative and friendly. They walk extra mile to make your stay comfortable
Stayed 3 nights in Oct 2019

8/10 Good

shirish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Presrini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is beautiful.. Ample greenery excellent facilities.. We stayed in a villa with a pvt pool so it was really worth it.. Only thing is it is not senior citizen friendly... My grandfather has to alone in the room for dinner and breakfast as the restaurant is in the 2nd floor with no lift.. Which is surprising because a installing a lift will be so easy for them.. Also the prices are a bit steep!!.. Overall good experience
Stayed 1 night in Jan 2019
Response from Dipankar on 16 Mar 2019
Dear Guest, We thank you for your review on this platform. We are glad to know that you enjoyed your stay with us. Your kind words are great source of motivation for the entire team at U Tropicana Alibaug.I would love to share with you that very soon we are planning to modify our restaurant and we have also noted you all the concern very seriously. It’s our mission to deliver optimum customer service to our valued guest. We look forward to welcome you back soon to create another memorable experience. Best Regards, Dipankar Biswas EAM F&B

2/10 Terrible

Molton

Disliked: Cleanliness, staff & service, room comfort
Dirty bedsheets and waste of money
Dirty bedsheets changed only when we complained, I believe U Tropicana is saving money, make sure if your room is actually cleaned completely when you check in. Waste of money staying here
Stayed 1 night in Nov 2018

10/10 Excellent

ANSHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort : Excellent Rooms : Spacious and comfortable bed. Food : Good Breakfast Spread with different menu every day. Well maintained Resort, big plus all rooms are pool facing.
Stayed 2 nights in Nov 2018

10/10 Excellent

David A

Extremely good service. Excellent property.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good ambience .
Its a very good place , had a great time . Food is awesome and the staff is also very courteous.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Excellent accommodations. Would like to visit again in near future.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good resort
Very good resort and pool facing rooms. Many amenities Food quality can be somewhat better
Stayed 1 night in May 2018

8/10 Good

Kanad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Rain at alibag
Stay was good, really enjoyed.food variety and and standards was not up to date.
Stayed 2 nights in Aug 2017

8/10 Good

Abhay, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for Family Getaway.
Nice place very well maintained. Roads are bad to reach there but once you are there you are fine. Great place as you have direct excess to swimming pool from your room. Had a good relaxing stay here, although they can improve on food especially for Jain Menu.
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst customer service ever by staff
Reception staff was totally amateur. Didn't know welcome etiquettes, bathrooms were stinking with wall having dark patches. Dining restaurant the waiters were not able to tackle 2-3 families and lunch order took ever to come. Bread had fungus on it! When we showed it they took away the bread. No food options besides restaurant.
Stayed 2 nights in Jun 2017

10/10 Excellent

vishnu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dazzling place
it was something different than regular life

6/10 Okay

Chirag

Liked: Cleanliness
Good

6/10 Okay

Rajesh Vijaykumar

Liked: Cleanliness, staff & service
Not worth the prive

4/10 Poor

Yogesh, Mumbai

Disliked: Staff & service
Entrance to the rooms was poor. Walkways were tiled, but the entrance was thru mud and water. While checking out, the cart did not come. Our luggage and ourselves, had to go in the rain. No proper map was provided for the 12 acre site. On account of this, we could not see most of it. This is a resort, we should be able to know the various locations.

8/10 Good

Palak

Liked: Staff & service, room comfort

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Prabhanjan, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is great. Rooms are large and service is good. Food is good but is not great. One cant help but notice the lack of local flavors.

8/10 Good

Kartikey, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort for weekend stay close to Mumbai
U Tropicana is nice resort close tp kihim beach. The property is well maintained and room are big and interiora are very good. The rooms are pool facing and if ypu enjoy swimming then you can choose room at ground floor. The food quality is just average and resort really need to work on that

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Soni, Detroit, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort close to the beach
The resort is very serene and beautifully located. The rooms are very pleasing, property clean and with good amenities. The staff was very courteous and knowledgeable. The restaurant breakfast buffet had very good ample choices and tasty. The regular restaurant serving has limited menu choice. They have large and clean pool (no separate pool for kids). Amenities like Library and club room are available for guests. I would definitely recommend this place and would stay here again. Just few improvements: 1) Good road signs to direct to the property. 2) Restaurant needs more menu choices and prompt service 3) Room service is very slow 4) More entertainment for the guest (organized evening programs or activities for kids)

8/10 Good

Geetanjali, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It is a rare combination of well maintained property and good food. Though order takes a while to reach the table, overall services are good including the hospitality of staff. In nutshell a good hangout place.

6/10 Okay

Rohit

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice family gateway. ..
Good food but limited choice. Friendly staff, clean pool n garden...

4/10 Poor

amit, mumbai

Disliked: Staff & service, property conditions & facilities
Poor service. Unpleasant restaurant staff
Bad stay. What promised not offered. Some examples Ipod docking station promised on site, not available in the room 24 hours room service promised but not available. Unpleasant restaurant staff Dirty pool

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

4/10 Poor

Shekhar, Mumbai

property is good, hotel room service is poor..
Service level needs serious uplift, especially Room & Dining Service Had stayed there with family & friends , booked three rooms for two night & three days. Basic room service call takes 35 Mts to attend. Sports rooms is pathetic.... One one Cue at pool table, carrom board out of shape... One more addition is the total irresponsible and double standard service attitude.....Had ordered ice box at 5:30pm and was told ICE is not available, after another 45Mts, seen ice been served to other customers.....again checked for ice, they told machine is breakdown and can't serve ice.....this is absolute ridicule... We been told swimming pool timings are 8am too 8pm and were asked to vacate at 8:15pm...very next day here were 6ppl at pool till 10pm, upon checking with executive, been told, there been no restrictions....

8/10 Good

Mirghm, Mumbai

Liked: Staff & service, property conditions & facilities, room comfort
Nice place , good service. Look out for sign board carefully

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
below expectations

8/10 Good

rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sam, Boston, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Management & a friendly staff = NICE HOLIDAY
STAFF WAS VERY NICE. IT WAS A RELAXING PLACE TO GO TO. The only negative thing was THE WIFI DID NOT WORK AND I CHOOSE THE PLACE BECAUSE IT SAID HIGH SPEED INTERNET ACCESS - but in fairness to them they found a way to get me access for 30 mins so i could check in with my office in the US. It would have been a perfect vacation if we had internet access on the wifi for the duration of our stay. That was the only negative. Its a well run place, with a wonderfully warm staff and they did try to solve issues as well as they possibly could. The food at the hotel is decent and resonably priced and the chef is very accomodating. We will go back and we have recommended it to our friends.

6/10 Okay

Narendra, Mumbai

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Good Hotel Bad Hotel, depend on room you take
If you take deluxe room then hotel is excellent and if you stay in superior room this will be the worst hotel.

6/10 Okay

Bhavna, Mumbai

Liked: Cleanliness, room comfort
Great Rooms but service challenges
The property is very pretty but since it is new, alot of details mentioned on the website such as 24x7 room service, bar lounge are not up and running yet. They do not serve alcohol in the hotel - so you need to carry your own supplies if you want to have a drink. Food is a mixed experience - they ran out of some items at breakfast! and the biryani is awful. Having said that their starters and fish curry are delicious.Overall service needs to be sharper with the staff being more conversant in English. This property has the potential to be a very nice getaway.

8/10 Good

Vivek

Liked: Staff & service

10/10 Excellent

kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and clean Rooms
Travelled in Dec and recommended my father for the same in Feb(who also had a great experience)..the staff is courteous and will go out of their way to help u and mk sure u have a pleasant stay..special thx to Mr Manish - GM for making the stay really pleasant on both the occassions.

8/10 Good

akshay, pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice resort for a 2 day getaway
the resort is a nice place to relax and rejuvenate. our room was on the ground floor which made it easy for us to use the pool.. there were cycles for all age groups. this made it a fun experience to explore the resort even for my three year old daughter. the spa was good.. many facilities were under construction.. but we had a nice experience overall..

8/10 Good

Rahul Kulkarni, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant Stay
The place is located in a perfect cozy locality. The rooms are very clean and tidy. The staff is punctual and service is excellant.

8/10 Good

Rids, Pune

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel for relaxation
Hotel facilities was good and it was clean and neat but the staff was disappointing. Staff was less so we had to call them twice or thrice for water or towels. Food was strictly okay not that good. No other options around that area so had to rely on hotel food. Please carry some snacks with you. Not that big property. The main USP of the hotel is the swimming pool. Enjoyed toe stay but it would be more memorable if the staff and food would be great.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant and relaxing
Really nice experience

8/10 Good

Graden, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Resort
We stayed at Utropicana on 11-Jan-2014. Was a wonderful experience. The Manager, Muneesh was very welcoming and ensured we had a smooth checkin. The rooms allocated to us in the new wing on the ground floor open onto a lawn leading to the pool. Was awesome. The sitouts around the resort are well planned and well maintained. Must say was impressed. The lunch buffet served was nice and tasteful. Would recommend the buffet, being economically priced. Food menu for a-la-carte is a bit less on choice. Would want to see more choice on the menu. The only blot on this awesome experience was that room service was not contactable from around 7:30 in the evening till around 9. Neither the reception nor F&B manager could help us with this. That aside, everything else was simply superb and had an nice weekend. Will definitely revisit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
Total Satisfaction... Would def like to visit again.

6/10 Okay

Chaterji, Mumbai

Liked: Room comfort
Not too Satisfied
Good Location & Property , Rates what we got is very reasonable , but at the time of checking they had keepted us waiting for more than 1 hrs , the rooms were not ready what was told to us . This kind of service was not expected at all .

10/10 Excellent

hsrdik, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and very well priced too.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice place to rest and enjoy the stay

8/10 Good

Vivek, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to stay
The location is a perfect place to stay for a day or so for family vacation. Hotel, rooms are well maintained and supported by good staff. Restaurant is also good and food is tasty. Only thing that is missing is the miserly display of sign boards on major junctions which gets easily missed. Otherwise worth the money spent!

8/10 Good

Saurabh, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Good ambience. Very clean and very comfortable stay.

10/10 Excellent

Deepak Kadam, Kalyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds
Room/Hotel cleanliness,Service,Amenities is very good