"When I walked through the doors of this hotel I was met by a woman (Chris) behind the desk that didn’t even look at me nor greeted me. She was unsmiling and simply asked, what’s your name! She then informed me that as it was a public holiday there would be no room service or food available and if I wanted anything to eat I needed to go next door. I told her that Atura had not warned me of this when I made my booking. She curtly replied, because you booked through a third party (hotels.com). After driving for 7 hours the last thing I wanted to do was go next door to a restaurant. I told her that I wasn’t happy and I’d never heard of a big hotel such as this one closing its room service for meals on a public holiday! Not once did this woman apologise on behalf the hotel or even look vaguely interested in my concerns. Surely with the unemployment situation in Albury, the hotel could manage to find staff who know how to smile and greet and present bad news to a full paying customer?! I’ve never had such unfriendly service in a hotel. And obviously the hotel was cutting costs by not employing room service food staff due to having to pay higher public holiday rates! Disgraceful!"
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