Terrace/patio

Reviews of Golden Tulip Aix en Provence

4 out of 5
Golden Tulip Aix en Provence
42 Route De Galice, Aix-en-Provence, Bouches-du-Rhone

Reviews

8.8

Excellent

Rating 10 - Excellent. 176 out of 333 reviews" "
Rating 8 - Good. 109 out of 333 reviews" "
Rating 6 - Okay. 29 out of 333 reviews" "
Rating 4 - Poor. 10 out of 333 reviews" "
Rating 2 - Terrible. 9 out of 333 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

René

Stayed 1 night in Nov 2023
Response from La Golden Team on 28 Jan 2024
Bonjour Monsieur Bon,Nous tenons à vous remercier d'avoir pris le temps de laisser un avis suite à votre séjour dans notre établissement. Nous sommes en revanche navrés que ce dernier n'ait pas répondu à toutes vos attentes.N'hésitez pas à nous en dire davantage concernant votre expérience afin que l'on mette toutes les chances de notre côté pour améliorer la qualité de nos services.Cordialement,

10/10 Excellent

Jessy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Nov 2023
Response from The Golden Tulip Reception Team on 9 Dec 2023
Hello Madam Elbaz,Thank you for your positive review. We are delighted that your experience with us met your expectations.We look forward to seeing you again soon in our hotel.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great room, beds & bathroom. In house restaurant was very good. Popular! Front desk staff were always friendly & helpful. Pur only gripe was we could not get the room cool and yet it wad late Nov. Always at 23 degrees all night. Uncomfortable. Had to have window open all the time.
Stayed 3 nights in Nov 2023

8/10 Good

Antoine

Stayed 1 night in Oct 2023
Response from L'Equipe de la Réception du Golden Tulip on 9 Dec 2023
Bonjour Monsieur Rapeto,Nous vous remercions pour votre avis positif. Nous sommes ravis que votre expérience chez nous ait répondu à vos attentes.Au plaisir de vous revoir prochainement dans notre hôtel.

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, amenities
All good
Response from The Golden Tulip Reception Team on 9 Dec 2023
Hello Madam Brochu,Thank you for your positive review. We are delighted that your experience with us met your expectations.We look forward to seeing you again soon in our hotel.

8/10 Good

Gianmarco

Stayed 3 nights in Oct 2023
Response from The Golden Tulip Reception Team. on 9 Dec 2023
Hello Sir Ansanelli,Thank you for your positive review. We are delighted that your experience with us met your expectations.We look forward to seeing you again soon in our hotel.

8/10 Good

Shahryar

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is away from center but we had a car, so it was a short drive. Hotel is clean and newish, efficiently designed and operated. Good value for the price
Stayed 2 nights in Oct 2023
Response from The Golden Team on 28 Jan 2024
Hello,We would like to thank you for your positive opinion following your stay in our establishment. We are delighted that your experience with us met all your expectations.We look forward to welcoming you back to our hotel.Yours faithfully

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Aix
Great hotel a little out of the old town but right on the bus route so easy to get around Really comfortable and clean and spacious rooms and nice common areas Bar service great - just don’t order coffee which is over priced and not good But a bakery is in the next block :-)
Stayed 3 nights in Sep 2023
Response from The Golden Team on 28 Jan 2024
Hello Madam Field,We would like to thank you for your positive opinion following your stay in our establishment. We are delighted that your experience with us met all your expectations.We look forward to welcoming you back to our hotel,Yours faithfully

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from The Golden Team on 5 Oct 2023
Dear Terry,Thanks a lot for taking time to give us your opinion about your stay in our hotel.We are glad you liked it and hope to see you again.

8/10 Good

STEPHANE

Stayed 1 night in Sep 2023
Response from La Golden Team on 5 Oct 2023
Cher Stephane,Nous vous remercions d'avoir pris le temps de nous laisser votre avis.Nous sommes ravis que vous ayez apprécié votre séjour et esperons vous revoir bientot.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, the room was large and very clean with a bar and restaurant. The walk to the city centre is on a high traffic street and therefore not the picture perfect Aix en Provence… but we always felt safe.
Stayed 2 nights in Sep 2023
Response from The Front Office on 28 Sept 2023
Thank you Julie for your confidence, indeed the city centre is at 15 min by walk, therefore the walk to this place is as simple as the "normal streets" and not the beautiful city centre of Aix en Provence.See you soon Julie !

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from The Front Office on 28 Sept 2023
Thank you very much, we take this review in consideration ! See you soon.

10/10 Excellent

Olivier

Stayed 1 night in Sep 2023
Response from La réception du Golden Tulip d'Aix-en-Provence on 28 Sept 2023
Merci Olivier pour cette notation de notre établissement et de nos équipes ! Nous espérons vous revoir bientôt, au plaisir !

8/10 Good

Josiane

Stayed 2 nights in Aug 2023
Response from La réception du Golden Tulip d'Aix-en-Provence on 28 Sept 2023
Merci Josiane pour votre retour, nous espérons vous revoir bientôt avec plaisir !

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely break in Aix
Great hotel and staff pool and outside area great in hot weather - close to buses to be to town
Stayed 4 nights in Aug 2023
Response from The Front Office on 28 Sept 2023
Thank you G ! Of course we do our best to provide you all you need during your stay ! We hope to see you soon.

10/10 Excellent

Urusa

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean safe and welcome place to stay
Stayed 1 night in Aug 2023
Response from The Front Office on 28 Sept 2023
Thank you very much Urusa for your review ! It is always a pleasure to meet you and provide you the best conditions ! We hope to see you soon !

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a pretty hotel with a nice and warm pool. The room are a bit tight, but I found the communal areas cool and relaxing and they have an impressive selection of board games.
Stayed 2 nights in Jul 2023
Response from The Front Office on 28 Sept 2023
Thank you Beatrice for your review ! It is always a pleasure to have you in our hotel. Of course we have such a large selection of board games ! We hope to see you soon !

10/10 Excellent

Julio, Garden City

Stayed 3 nights in Jul 2023
Response from The Golden Team on 28 Jan 2024
Hello,We would like to thank you for your positive opinion following your stay in our establishment. We are delighted that your experience with us met all your expectations.We look forward to welcoming you back to our hotel,Yours faithfully

10/10 Excellent

Ran

Stayed 3 nights in Jul 2023
Response from - La Réception on 21 Jul 2023
Cher Ran,L'entière Golden Team est enthousiasmée de cette note parfaite attribuée !Nous sommes heureux de constater que vous avez passé un excellent séjour parmi nous.Au plaisir de vous accueillir de nouveau,Goldenment Vôtre,- La Team Réception

10/10 Excellent

James

Stayed 3 nights in Jul 2023
Response from - La Réception on 21 Jul 2023
Cher James,La Golden Team est charmée de voir cette note élogieuse attribuée !Nous sommes ravis de constater que vous garderez un super souvenir de votre séjour et nous espérons vous revoir de nouveau.Goldenment Vôtre,- La Team Réception

10/10 Excellent

Sydnie

Stayed 6 nights in Jun 2023
Response from - The Front Office on 31 Jul 2023
Dear Sydnie,We are so glad that you enjoyed your stay and we thank you for this glowing note !We look forward to welcoming you again,Goldenly Yours,- The Front Office

8/10 Good

Maria

Stayed 2 nights in Jul 2023
Response from - La Réception on 21 Jul 2023
Maria,L'équipe du Golden Tulip Aix-en-Provence vous remercie de nous avoir accordé de votre temps pour attribuer cette note !En espérant vous revoir lors d'un prochain séjour dans le Sud,Tulipement Vôtre,- La Golden Team

8/10 Good

Tilde

Stayed 1 night in Jul 2023
Response from - La Réception on 21 Jul 2023
Chère Tilde,Toute l'équipe du Golden Tulip vous remercie pour cette note attribuée !À très vite pour un prochain séjour,Tulipement Vôtre,- La Team Réception

8/10 Good

Lisa

Stayed 2 nights in Jun 2023
Response from - La Réception on 21 Jul 2023
Chère Lisa,Nous vous remercions d'avoir pris le temps de nous faire ce retour post-séjour !Nous espérons vous revoir lors d'une prochaine venue.Bien cordialement,- La Réception

10/10 Excellent

Hervé

Stayed 2 nights in Jun 2023
Response from La Réception on 27 Jun 2023
Monsieur Hervé,Nous apprécions et vous remercions vivement pour cette excellente note attribuée !Nous serions enchantés de vous accueillir de nouveau en Provence,Goldenment Vôtre,- La Golden Team

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Jun 2023
Response from La Réception on 19 Jun 2023
Cher Jimmy,Nous sommes ravis de voir que votre séjour s'est bien déroulé et nous sommes enchantés la note que vous nous avez attribuée !Nous espérons vous revoir prochainement,Goldenment Vôtre,- La Golden Team

2/10 Terrible

Nicole

Stayed 1 night in Jun 2023
Response from La Réception on 22 Jun 2023
Chère Nicole,Nous vous remercions d'avoir fait part de votre ressenti suite à votre venue !Nous tenons à repréciser que la Réception reste à votre entière disposition pour toute demande et ce pour l'ensemble du séjour.En espérant vous revoir parmi nous,Tulipement Vôtre,- La Team Réception

10/10 Excellent

Pierre

Stayed 1 night in May 2023
Response from La Réception on 19 Jun 2023
Cher Pierre,Votre note gratifiante ravie l'ensemble de l'équipe !Merci d'avoir partager votre ressenti suite à votre séjour.À très vite pour un prochain séjour dans le Sud,Tulipement Vôtre,- La Réception

2/10 Terrible

Louise

Stayed 2 nights in May 2023
Response from La Réception on 22 Jun 2023
Chère Louise,L'entière team du Golden Tulip vous remercie d'avoir pris le temps de faire part de votre avis suite à votre séjour !Sachez que la réception est disponible 24H/24 en cas de nécessité et pour tout besoin de signalement.À très bientôt à Aix-en-Provence,Bien cordialement,- L'équipe de Réception

10/10 Excellent

Jean-Claude

Stayed 1 night in May 2023
Response from La Réception on 19 Jun 2023
Cher Jean-Claude,Toute l'équipe du Golden Tulip Aix-en-Provence est enchantée d'apprendre que votre séjour ait été à la hauteur de vos attentes !Nous tenons à vous remercier pour cette excellente note et nous espérons vous revoir de nouveau,Goldenment Vôtre,- La Golden Team

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from La Réception on 13 May 2023
Cher ClientNous vous remercions d’avoir pris le temps de nous laisser un avis suit à votre passage dans notre établissement.Nous vous remercions pour votre excellente note, nous sommes ravis de voir que le professionnalisme et la passion de nos équipes vous ont plu.C’est avec plaisir que nous vous accueillerons à nouveau.

8/10 Good

James

Stayed 2 nights in Apr 2023
Response from Réception on 30 Apr 2023
Cher James,Toute l'équipe du Golden Tulip Aix-en-Provence vous remercie pour cette note élogieuse !À très vite pour un prochain séjour en Provence,Tulipement Vôtre,

10/10 Excellent

ROBIN

Stayed 1 night in Mar 2023
Response from - La Réception on 1 Apr 2023
Cher Robin,Toute l'équipe du Golden Tulip Aix-en-Provence vous remercie pour cette note élogieuse !À très vite pour un prochain séjour en Provence,Tulipement Vôtre,- La Team Réception

10/10 Excellent

JOSEPH

Stayed 3 nights in Mar 2023
Response from - La Réception on 1 Apr 2023
Cher Joseph,Nous vous remercions d'avoir pris le temps de partager votre avis post-séjour !Nous sommes ravis de constater qu'il a été à la hauteur de vos attentes.Au plaisir de vous accueillir de nouveau,Goldenment Vôtre,- L'équipe du Golden Tulip

10/10 Excellent

Felicity

Stayed 1 night in Oct 2022
Response from La réception du Golden Tulip d'Aix-en-Provence on 16 Nov 2022
Cher Felicity,L’équipe du Golden Tulip vous remercie chaleureusement pour la superbe note attribuée.Nous apprécions votre confiance et espérons vous revoir au plus vite parmi nous.A très bientôt,Goldenement vôtre,

10/10 Excellent

Slim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

6/10 Okay

Alex

Stayed 1 night in Aug 2022
Response from La réception, on 28 Sept 2022
Cher hôte, Nous vous remercions d'avoir pris le soin de rédiger un avis suite à votre séjour parmi nous. Vos retours étant très précieux et importants, n'hésitez pas la prochaine fois à détailler votre ressenti pour que nous puissions améliorer nos services. Nous espérons avoir le plaisir de vous recevoir à nouveau très prochainement. Tulipement votre

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly. The property is not fancy but clean and welcoming. Great breakfast!!!!
Stayed 3 nights in Aug 2022
Response from La réception, on 22 Aug 2022
Dear Ellen,We thank you for taking the time to share your opinion after your stay in our establishment.We are pleased to know you enjoyed our facilities as well as the atmosphere and the style of the hotel. We would be delighted to welcome you again during your next stay in Aix en Provence.

10/10 Excellent

Margot

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was a welcome respite from the incredibly hot temperatures. The breakfast buffet was the best I’ve seen over the past 3 weeks in France. The staff was friendly and accommodating. The room was everything I wanted it to be. Comfy bed and pillows and spacious beyond belief. Was facing highway but never heard a sound.
Stayed 1 night in Jul 2022
Response from Front Office Department on 2 Aug 2022
Dear Margot, We thank you for taking the time to share your opinion, We are glad you enjoyed the different facilities that we offer. Every day we give the best of us to make each of our client feel like home and the good comments we receive are our reward and motivation. We hope to see you again during your next trip to Aix en Provence.

10/10 Excellent

Leslie E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. There were very good dining and other amenity options. The only drawback was the elevator being inoperable. The proximity to Aix-en-Provence was good as well as the lavender fields.
Stayed 3 nights in Jun 2022
Response from La réception, on 22 Aug 2022
Dear Leslie,We thank you for sharing this good review about your stay in our hotel. We are thrilled to hear you found our establishment pleasant and enjoyed the different facilities. We are glad the little lift problem did not have a negative impact on your trip.We would be pleased to have you again for your future holiday in Provence.Goldenly Yours,

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every way.
Stayed 2 nights in Jun 2022
Response from Front Office Department on 2 Aug 2022
Dear Guests, We are very happy to read your comment and thank you for sharing it with us. We are delighted to have been able to meet all your expectations during your stay and hope to have the pleasure of welcoming you again very soon.

6/10 Okay

Verified traveller

Ok, but not great (breakfast was nice though)
I'm a bit a bit more demanding compared to the average person when it comes to cleanliness in hotels. Usually I get rooms without carpet... I don't like old carpets and the way they smell or make the room smell. In this case, the carpet had some stains. The cover, although apparently clean, it had another persons sweaty smell. There is nothing special around the hotel locationwise. I arrived late in town and it was not so easy to get a taxy. Breakfast is very nice. Customer service, was ok, but could be better. Rooms are spacious. I found this hotel to be overpriced, but maybe it's due to high living costs. Breakfast there was 19 euros. Hotel was ok, but next time, I would choose something different. Right by the hotels' reception, you can freely choose the kind of lotion/shampoo/showel gel, etc you want, which was also nice.
Stayed 2 nights in May 2022
Response from La réception, on 19 Oct 2022
Dear client, We thank you for taking the time you take to share your opinion about your stay in the Golden Tulip of Aix en Provence. We are pleased to learn you had a nice time with us, that you like the comfort of the room and the breakfast we serve. Moreover, we are glad you like the soap bar with Provence smell at disposition for our client. However, we are sorry to hear you dislike the decoration of the room and wasn't fully satisfy with its cleanliness. We will make sure the different things you pointed out will be checked and fixed. In fact, the hotel is located outside of the city center, but you can find some museum near the hotel such as the Vasarely foundation. We hope we can still have a chance to see you for your next trip in Aix en Provence and show you all the good thing you can do with us.The Golden team

10/10 Excellent

Enric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Todo segun las expectativas
Stayed 1 night in Apr 2022
Response from La réception, on 19 Oct 2022
Dear Eric, We thank you for taking the time to share your opinion regarding the stay you had in our hotel. It was a pleasure to have you and we would like to thank you for trusting The Golden tulip for your vacation in France as well as the good grade you gave us. We are glad your stay was a exceptional as you expected and that you will forever remember the Golden Tulip of Aix en Provence as a good memory of the Provence. We hope you will continue to chose the Golden Tulip for your future stay in our beautiful city. The Golden Team

8/10 Good

Monty, san francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is for people with a car
Stayed 1 night in May 2022
Response from Reception on 19 Oct 2022
Dear Monty,We thank you for choosing the Golden Tulip for your stay in Aix en Provence, and also for the good grade you gave us.We are pleased to know you had a good time in our hotel and it would be a pleasure to welcome you for your next stay in Provence.However, we are sorry to learn you found it difficult to move around without a car. Please note the front office is here to help you in case you need and can inform you of the bus hours if you didn’t want to order a taxi or show you the way to reach the center by foot in only 20 minutes.We would be more than happy to welcome you for each of your stay in Provence.The Golden Team,

10/10 Excellent

James, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. About a 20 minute walk into town but there is also a city bus with a stop right outside the hotel.
Stayed 2 nights in Apr 2022
Response from La réception, on 16 May 2022
Dear Sir, We thank you for taking time to leave us a comment about your stay. We are delighted to read that you appreciate it and we really hope to welcome you again soon. Have a nice day Best regards The Reception team

8/10 Good

Stanley

Liked: Staff & service, property conditions & facilities, room comfort
As expected
Good value for money
Stayed 1 night in Feb 2022
Response from La réception, on 19 Oct 2022
Dear Stanley, We thank you for trusting the Golden Tulip for your stay and the good feedback and grade you gave us. We are pleased to learn you liked your stay and the different facilities we propose. Every day we give the best of us to make each of our client feel at home and the good comment we receive are our reward and motivation. We hope you will choose the Golden Tulip of Aix en Provence for your future trip in Aix en Provence.The Golden team

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from La réception, on 12 Dec 2021
Cher client, C'est avec grand plaisir que nous prenons connaissance de votre avis. Nous sommes enchantés que vous ayez apprécié votre séjour dans notre établissement. Au plaisir de vous accueillir de nouveau au GOLDEN TULIP d'Aix en Provence.

6/10 Okay

Simon

Liked: Property conditions & facilities
Stayed 1 night in Nov 2021
Response from La réception, on 14 Nov 2021
"Bonjour Simon, Nous vous remercions d'avoir pris le temps de partager votre expérience au sein du GOLDEN TULIP d'Aix en Provence. En espérant avoir le plaisir de vous recevoir à nouveau lors de votre prochain séjour en Provence."

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
OK stay BUT
Mostly nice. Friendly staff but was way overpriced. Maybe because of August holidays in France. The bathroom is far too small. If you are over 5 feet tall, don't plan on setting on the toilet.
Stayed 2 nights in Aug 2021
Response from Marcel Saliber on 25 Aug 2021
"Dear Robert Thank you for taking the time to share your observations with us. We are sorry for the inconvenience you encountered during your recent stay. Your unpleasant experience in no way reflects the usual quality of our services. Our team strives to deliver the best service, however, despite our best efforts, there are times, fortunately quite rarely, that we do not live up to our customers' expectations. We invite you to contact us in order to understand what may have happened and allow us to continue to improve. "

8/10 Good

Matthew Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped modern business hotel
The hotel room was generous and well equipped. The public rooms are open plan and very well arranged. A pleasant place to chill out. The pool is rather small. A very nice area to relax, albeit busy in the summer. A small but pleasant terrace with umbrellas to relax. We did not have breakfast at €19 per person which is very expensive. The food we had in the evening was exceptionally good. Highly recommended. Used the gym, small but with decent machines. Running, cross fit and cycling. At first location was a bit of a concern being close to the motorway junction, but a gentle flat 20 minute walk to town or 5 minute bus ride. We travelled extensively in the area, so actually the proximity to major roads was handy. Staff were very accommodating and friendly. Suggestions: time slots for the pool to prevent overcrowding. Highly recommended. Decent well equipped modern hotel, more geared for business people or couples than a family.
Stayed 4 nights in Jul 2021
Response from Marcel Saliber on 25 Aug 2021
"Hello Matthew, It is with great pleasure that we hear your opinion. We are delighted that you enjoyed your stay at our establishment. We look forward to welcoming you back to the GOLDEN TULIP in Aix en Provence. "