Front of property – evening/night

Reviews of Hotel Taj Plaza

3 out of 5
Hotel Taj Plaza
Taj Mahal East Gate, Near Hotel Oberoi, 'Amar Vilas', Shilpgram 'VIP' Road, Agra, Uttar Pradesh

Reviews

6.6
Rating 10 - Excellent. 27 out of 211 reviews" "
Rating 8 - Good. 73 out of 211 reviews" "
Rating 6 - Okay. 60 out of 211 reviews" "
Rating 4 - Poor. 29 out of 211 reviews" "
Rating 2 - Terrible. 22 out of 211 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Dawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent customer service & great location
On the positive side the manager could not have been more helpful. The view from the roof is spectacular. The Wi-Fi is strong. The rooms are dirty, in need of decoration and the breakfast is just toast and jam. But for the price the location is fabulous. There is no pool as it claims
Stayed 1 night in Nov 2023

8/10 Good

SANTOSH

Liked: Staff & service, amenities, property conditions & facilities
Good place

6/10 Okay

NARENDER BABA

8/10 Good

Nikhil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Jared, jefferson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Jul 2022
Response from Siddharth Nandan on 18 Jul 2022
Thank you so much !! I hope we all keep in touch and honor to serve you in near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to golden temple .staff is good .hotel is clean
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location with Taj Mahal view from the bed and bathroom. Very helpful manager. Lovely food. Great rooftop restaurant. Good location to get around. Walked to sunrise at Taj Mahal in 10 minutes. Quiet and peaceful. The negatives were the electrics were poor, they were over enthusiastic in transferring us to a suite and broke a bottle, they were frequently knocking on the door to ask us to eat there. The suite is poorly protected from mosquitos and does not cool down enough.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing iam not a happy bad whater in bathroom...
Stayed 1 night in Mar 2019

8/10 Good

TB

Liked: Staff & service, amenities
Staff were nice and very serviable. Only Downside and this is VERY important is that the sheets were not clean, stained spots amd hairs and ripped :(
Stayed 1 night in Jan 2019
Response from Siddharth on 15 Jan 2019
Thank you so much.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The staff were very friendly and cooperative with our group which arrived on the train early in the morning. They provided space heaters, which helped us combat the cold nights.
Stayed 1 night in Dec 2018

6/10 Okay

Sarah

Disliked: Property conditions & facilities, room comfort
Not so great
The proximity to the Taj Mahal is the main feature of the Hotel Taj Plaza. Other than that, it is merely functional. If you want a comfortable stay with a charming atmosphere, stay elsewhere. If you don't have other options, this may suffice.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Close proximity to the Taj Mahal a big plus, rooms could do with more bankets in winters
Stayed 2 nights in Dec 2018

10/10 Excellent

Ashfaque

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2018
Response from manager on 30 Dec 2018
Thank you so much !! We look forward to serving you in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, it was very close to the Taj Mahal- an easy walk. We got a room with a view of the Taj Mahal and it was spectacular. Hotel staff was very friendly and courteous, the breakfast was good. I highly recommend this hotel.
Stayed 1 night in Nov 2018
Response from General Manager on 3 May 2019
Thank you so much !!

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
I've stayed in better hostels
From the off this was a poor experience, one check in we were told we had to pay for the room (despite already paying) after showing the booking confirmation and credit card statement this was going to be refereed to the manager (when we checked out no apology was made or statement to say we had paid) I suspect this a scam to get double payment. The room was acceptable with good aircon and fantastic room, the bathroom however was unusable, the bath / shower was cracked dirty and full of flies with 2 threadbare towels, neither of us wanted to use the bathroom. The included breakfast and diner consisted of a choice from the menu or credit of about 150 Rs (you're better off paying room only and then probably eating elsewhere). The food on site was actually ok but overpriced. Location is the only redeeming feature as it's about a 10 minute walk to the Taj east gate Overall this hotel is no better than a cheap backpacking hostel with a good view, well overpriced for India
Stayed 1 night in Oct 2018

10/10 Excellent

mad, asia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, night view of taj mahal
i was to late to check in. the desk manager was fine to let me check in. the guest service was also helpful, helping brought luggage to the room. during night, after 8 pm it was dark, however, there is still seen silhouette of the great taj mahal from the aisle of the hotel. the hotel is great, only the Agra area has no connection to the Uber, so mostly have to use Tuk Tuk service to move around.
Stayed 1 night in Mar 2018
Response from Siddharth Nandan on 30 Mar 2018
Thank you so much. We look forward top serving you again in future.

10/10 Excellent

Dan , victoria, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 king beds and view of Taj
Very good deal !! Second closest hotel to Taj East Gate with a view, 5-10 stroll to gate - 2 king beds - roof top restaurant! staff was super friendly!
Stayed 1 night in Feb 2018
Response from Siddharth Nandan on 6 Feb 2018
Dear sir, Thank you so much for your feedback. We look forward to serving you again and again.

6/10 Okay

SJS, Toronto

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location and excellent food
Our room was on the 3rd floor but their elevator was not working .... apparently it has been not working for a long time. My sister can’t climb stairs. My room that I paid for was gorgeous with a great view. However the replacement view was crap. They made up by comping our food and drink while we stayed. They hotel and resto staff were not professional (in industry terms) but very nice and polite. The location was great. The food was spectacular. Especially the chicken curry and hyderabadi biryani. I would definitely recommend the food. There were bugs in the washroom but that did not bother me so much as I have seen worst in Europe. Also what do you expect at a 2-star near the desert in Agra.
Stayed 1 night in Dec 2017
Response from Ashoke on 1 Feb 2018
Thank you so much

6/10 Okay

SANDIP

Liked: Staff & service, room comfort
Stay was good, however there was a problem with cable connection. Inspite of lot of trying the problem could not be fixed. The resturant wanted the payments to be cleared immediately after every food we take & they were not interested to club the same with Hotel bills. The issue was bought to the notice of management who assured to look into the same.
Stayed 1 night in Dec 2017
Dear Mr. Sandip Ji, Hello & good afternoon, Dear sir, Thanks for your review about our hotel, as per your instructions we will take necessary steps to resolve issues and also take action against our restaurant staff, so that this type of complaint did not happens in future. Thanks you very much and we look forward to serving you again in near future.

8/10 Good

Dom, England

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel next to the Taj East gate ticket office
When I arrived, the receptionist's English was excellent and very helpful when answering in questions about breakfast and late checkout. The room was pretty good with a big bathroom and a big bed to spread out on. The sheets were clean but a little stained - but the price is excellent and we're in India so it goes with the territory. They offer a locker service if you want to visit the Taj after check out at 12:00 which is handy (however I did not use the lockers and would recommend getting to the Taj for 7:30 to avoid the queues at 6:30 and after 9:00) Breakfast was ok: some toast with an onion and capsicum omelette plus coffee for around 200 rupees. The wifi was good on all floors, including my room, for checking the news, emails etc. just don't try downloading anything because it's takes ages. The view from the roof was great as an added bonus where you can sip on a cold drink and look at the beautiful Taj. However, when I checked out there was a different receptionist who's English was decent but tried to rip me off for a cab ride to the Agra Fort which was less good.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
was one of the worst hotel experiences that i have had . and i have spent a lot of time in hotels everywhere .

2/10 Terrible

joe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
avoid at all costs
we were not happy about our room as it looked dirty,eventually settled on the third room they showed us.had trouble sleeping as no top sheet on bed just some kind of blanket thing,curtains didn't shut properly,no hot water,tv not working,and generally looked shabby.we had payed for breakfast but wish we hadn't of bothered ,it consisted of some toast and juice and was cheaper to pay for seperatley.the worst thing was my wife woke in the morning covered in bites and had to seek medical treatment.staff was not interested in any complaints.paid for 2 nights but left after 1 night.only only plus for this hotel is stunning views of taj mahal from rooftop terrace

8/10 Good

Verified traveller

Affordable hotel close to Taj east end gate.
Hotel is okay for the price. Old, rusty and leaky bathroom fittings. No elevator.

8/10 Good

Kathy, St. Augustine

Liked: Cleanliness, staff & service, room comfort
A View of the Taj
Unique style hotel that had central staircase connecting lounges and floors leading to a rooftop terrace. Good service for travel needs.

2/10 Terrible

Niels

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The blankets were not suitable for a guesthouse.
A lot of insects in the room. However the warm water was great for shower.

6/10 Okay

happy man

Liked: Staff & service
average room with good location
The hotel meet my expectation and staff service is generally good for the price you price. But expect some insects will be in your room if you are in top floor.

6/10 Okay

Trav

Liked: Staff & service
Good price
This is a decent Hotel at a good price close to the Taj Mahal.

6/10 Okay

Amy, Florida, USA

Liked: Staff & service
Disliked: Property conditions & facilities
Adequate for a budget traveler
This is a budget hotel in Agra, and for the price, it's a pretty good deal. Within walking distance of the Taj Mahal, great rooftop restaurant with good food and friendly staff. The rooms are definitely dated, on the small side, and could've been cleaned a little better, but it was adequate for a budget traveler.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

As expected the experience was satisfying.The hotel is at good location ;the ambiance is also good. The interior of the hotel can be upgraded

6/10 Okay

raj, toronto

Liked: Staff & service, property conditions & facilities
Walking to taj Terris view is perfect
Hotel location is perfect from taj but not any good restaurant near by staff is friendly specially waiters

8/10 Good

Debashish, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Ambiance and worth for money
This was my second visit to this place and it has changed a lot. this hotel is value for money and specially the Roof Top Restaurant makes it more special. You can sit and relax and watch the beauty of Taj from the Roof Top. Perfect place to spend the evening with your dear ones. It is near the Taj Eastern gate and just a walk away to the Taj. the hotel staff is very polite and specially the guard at the main entrance. Best part is that the also have the free driver accommodation. I would again love to go and stay there and would also recommend this to other people.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You get what you paid for.
Restroom stank like sewage. After several request, we were moved to a "suite." However, they expected an additional charge for the suite. Suite however did not have any hot water. It was a struggle to check out.

6/10 Okay

Ravi, Hyderabad

Liked: Property conditions & facilities, room comfort
Hotel close to the Taj mahal
Stayed here for 2 nights. Rooms are spacious. Hotel is old and needs renovation. Staff are good and room service prompt. Overall a pleasant stay.

8/10 Good

RAJIB, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agra trip
hired a taxi from hotel for sightseeing. Taxi & driver was good, but the guide experience at Fatehpur-sikri was bad. Advise to take guide at gate of sikri.

8/10 Good

Dipak, Ontario, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location perfect for visiting Taj Mahal
Stayed for one night. Very close to Taj Mahal so one can walk to there. The Taj Mahal can be seen from the roof-top restaurant. The food was not that good though. Foreigners can also walk a much shorter distance to a ticket counter to buy the ticket to Taj Mahal and also get (1) a bottle of mineral water, (2) a pair of covers for shoes to walk on the Taj Mahal floor, and (3) a free ride in a vehicle to the Taj Mahal and bback to the ticket counter place. Had to ask for a bed sheet under the blanket, which is not washed daily.

6/10 Okay

SANTANU

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

sai sreekanth

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Avnish, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantabulous and Excellent Hotel to stay in Agra
I was there with my family on leisure trip to Agra. This is not only my feedback but my family also joins me in saying that this was one of the best hotels at this price we have stayed so far on our trips. Hotel's ambiance was nice and cleanliness was maintained to its best. The hotel staff was very polite and helpful. Taj Mahal's view from the terrace was awesome. The hotel was well connected with Agra Cantt Railway station. Transport was easily available to commute to Taj Mahal or any other place. Worthwhile to stay in this budget hotel.

6/10 Okay

Kevin, UK

Disliked: Cleanliness, property conditions & facilities
Not bad
Stayed here for 2 nights. Location is great as it's a 5 minute walk down one road to the Taj itself and there are places to eat within easy walking distance. We had some food and drink in the hotel and it was fine. Staff always seemed fairly welcoming and friendly. Main downside was that the rooms were a bit dirty and really needed a good clean. The window was so dirty you could hardly see out of it. We paid a little extra for a Taj view from our room which I would not recommend. It is not worth the money as the views are not good, and good views of the Taj are easy to come by in the area for free, including on the hotels communal balcony which offers a great view. Overall, this was ok for a short stay but the rooms need a proper clean and for a few extra quid there are a couple of hotels directly across from here that offer swimming pools and breakfast and much cleaner rooms. (we moved over to one after 2 days)

10/10 Excellent

Biman Das, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded Expectations
The hotel is in close proximity to the Taj Mahal. Infact one can enjoy the view of Taj from the 'Taj view Rooms' (on the 3rd floor) and the open roof top restaurant. Considering the price point, it offers decent service and food at restaurant. Ideal for a 2 or 3 days stay. Dont expect a 5 star treatment, but provides you the best value for money.

4/10 Poor

NIHAR MOHANTY, AGRA

Disliked: Property conditions & facilities, room comfort
Disappointing Experience !
It was very disgusting n disappointing as the hotel did not get the message that we r reaching on that day. After half an hour wait in the lobby n the hotel could manage to give me only ONE room for six of us to stay. The room was very small to accomodate all of us in one room. Matress was spread for three of us to sleep on the floor. We reached at around 10 in the night after a long drive from Delhi n were very disheartened to get accomodated in this room. Though we had payed the entire money in advance it was a real pathetic experience n i honestly urge to just stop fooling people like this. My recommendation to hotels.com will be to improve the service with immediate effect n remove such hotels from the list who do not get information of the expected guests.

6/10 Okay

Kshitij, New Delhi

Pleasant stay at Taj Plaza -Agra
We had brief stay at the Taj Plaza. The experience was good. From the reception to the room service, everything was as stated. The staff was quite helpful and courteous. Rooms were clean and hygenic. Our interaction with some guests (some overseas visitors) proved that our assessment of the hotel was right. The only drawback is that there is no elevator in the building. Therefore we had to climb all the floors-which was ok for us, but if you are with your parents and senior members of the family- it may prove a challenge for them to climb the steep stairs-all the way to the fourth floor, where they have their restaurant as well. Overall, great place for an economical tariff.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to the Taj.
It was a good experience to stay at Hotel Taj Plaza. It is very near to the Taj...but a bit far from other attractions of the City.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good Hotel
No cold drink water in hotel room and room air condition services is very very poor. A.C. room just like slightly cooler room. Very bad experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Tajmahal view hotel
Its located near by Tajmahal that is the only good thing i can say. area of improvement: 1. Room / Toilet cleanness 2. AC not working in any room (plz service all ac's) 3. Pick up/ Drop to station cab charged 500 Rs. I feel its bit expensive.

10/10 Excellent

Prabhakar Sharma

Liked: Staff & service, property conditions & facilities, room comfort