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Reviews of Staybridge Suites Abu Dhabi Yas Island, an IHG Hotel

4 out of 5
Staybridge Suites Abu Dhabi Yas Island, an IHG Hotel
Yas Island Golf Plaza, Abu Dhabi

Reviews

8.8

Excellent

Rating 10 - Excellent. 98 out of 150 reviews" "
Rating 8 - Good. 29 out of 150 reviews" "
Rating 6 - Okay. 7 out of 150 reviews" "
Rating 4 - Poor. 6 out of 150 reviews" "
Rating 2 - Terrible. 10 out of 150 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Abdulaziz Ahmed y

Travelled with family
Disliked: Property conditions & facilities
Furniture is too old especially the mattress
Stayed 4 nights in Apr 2024

10/10 Excellent

eliseo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel was great. Loved the included breakfast, very complete with lots of options and delicious.
Stayed 1 night in Mar 2024
Response from Haitham Khalil on 4 Apr 2024
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Haitham Khalil on 29 Mar 2024
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Staybridge Suites Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, comfortable room, use of sister hotel next door and best of all free meals Mondays to Thursdays.
Stayed 5 nights in Jan 2024
Response from Haitham Khalil on 20 Feb 2024
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

CUNEYT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel. Early check in helped us a lot. The room(s) were spacious and quiet. Breakfast was highly satisfactory. Surprise dinner at weekdays was a star! Using the facilities of next door group hotel, especially the beach, was mostly welcome. Easy transportation to the parks. Thanks!
Stayed 5 nights in Jan 2024
Response from Haitham Khalil on 7 Feb 2024
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Birju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
3 day family stay
Very clean Great service Good location Great happy hour which included great free food selection (be early before it goes) No recyling options
Stayed 3 nights in Dec 2023
Response from Haitham Khalil on 13 Jan 2024
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

jenny, Green Cove Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at the hotel was very accomodating, not only we could do an ealy check in but also, they packed us a to go breakfast the last day of our stay. Free Jass island shuttle to the main parks was just around the corner. The airport is only 10 minites away. We could use court yard facilities, the kids enjoyed kayaking in their beach, Overall a great experience
Stayed 5 nights in Jan 2024
Response from Haitham Khalil on 13 Jan 2024
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Shaheera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the apartment. We were treated to a delicious breakfast and complimentary dinner from Tuesday to Thursday. The room was comfortable and a good size. The only downside was the sofa bed wasn't very comfortable the springs were sticking out so wasn't ideal. We loved that there was a laundry room and could use the Crown Plaza facilities. Overall brilliant stayb and staff were all friendly and accommodating.
Stayed 3 nights in Jan 2024
Response from Haitham Khalil on 9 Jan 2024
Dear Valued Guest, It was a pleasure to have you as our guest at Crowne Plaza Yas Island and glad to hear that we succeeded in providing you a great stay that left you truly satisfied particularly with the hotel facilities and your room allocation, which will be shared with the entire team. Your words continue to give credence to the hard work and effort, motivating us to keep striving for the best in what we do. Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guest in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

ravesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location at a very reasonable price. Wouldn’t hesitate to use again
Stayed 9 nights in Dec 2023
Response from Haitham Khalil on 9 Jan 2024
Dear Valued Guest, It was a pleasure to have you as our guest at Crowne Plaza Yas Island and glad to hear that we succeeded in providing you a great stay that left you truly satisfied particularly with the hotel facilities and your room allocation, which will be shared with the entire team. Your words continue to give credence to the hard work and effort, motivating us to keep striving for the best in what we do. Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guest in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything was so amazing. Thank you for providing us with our apartment as early as possible. Much much appreciated!
Stayed 2 nights in Dec 2023
Response from Haitham Khalil on 3 Jan 2024
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Ramesh S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Haitham Khalil on 3 Jan 2024
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
Big service apartment with 1 king bed, 1 queen sofa bed, kitchen and washing machine. Big bath room with tub. Free daily breakfast and occasional dinner. Near YAS Express and all attractions with cheap taxi.
Stayed 7 nights in Dec 2023
Response from Haitham Khalil on 29 Dec 2023
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Good

Rashid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and offers great facilities which are shared with its sister hotel, Crowne Plaza, next door.
Stayed 2 nights in Dec 2023
Response from Haitham Khalil on 22 Dec 2023
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice on Yas Island
Very clean and comfortable. Enjoyed the breakfast and light dinner. Pool was lovely. Would have preferred a room with a pool view but we arrived quite late and were only staying one night so it wasn't a problem
Stayed 1 night in Nov 2023
Response from Haitham Khalil on 22 Dec 2023
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

2/10 Terrible

Janet

Disliked: Property conditions & facilities, room comfort
Avoid expensive and smelly
Room Stank of cat wee. Cleaned once in four nights. Good awful. Customer service of security shocking
Stayed 4 nights in Dec 2023
Response from Haitham Khalil on 15 Dec 2023
Dear Valued Guest, Thank you for your feedback and for taking the time to write about your recent experience. We regret to hear that your stay was not up to your expectations on this particular occasion. Please be assured that your feedback is extremely valuable to us and this has been shared with the team to ensure the necessary actions are taken to address the shortfall and once again would like to apologize for the inconvenience caused.We look forward to your return visit and give us an opportunity to provide you with a better experience on your next stayKind regards,Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

4/10 Poor

natasha

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Haitham Khalil on 14 Nov 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
We deeply regretted once we checked in
The pictures of the room we selected on the app showed the balcony (and also was the same rate as smoking room) so we expected to have the same room but the reality is, it was completely different room. They couldn’t provide us the room we expected initially at the spot due to full occupancy. Someone needs to fix this otherwise many people will have the same trouble. Also, the description says there are amenities in the room but there’s nothing (only two big bath towels).
Stayed 1 night in Nov 2023
Response from Haitham Khalil on 5 Nov 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Good

mihrez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Oct 2023
Response from Haitham Khalil on 1 Nov 2023
Dear Valued Guest, I appreciate you sharing your feedback and glad that you enjoyed your stay with us. We very much value all our guest feedback, both positive and constructive, and we would like to assure you that your comments have been shared with the relevant team.Thank you for sharing your thoughts with us and we look forward to welcoming you back again as our guests in the hotelKind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Haitham Khalil on 22 Oct 2023
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Nshan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for Abu Dhabi, facilities and room a bit old, but good for the buck
Stayed 1 night in Oct 2023
Response from Haitham Khalil on 22 Oct 2023
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

6/10 Okay

Nasser

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 4 nights in Oct 2023
Response from Haitham Khalil on 16 Oct 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

2/10 Terrible

Y

Stayed 3 nights in Sep 2023
Response from Haitham Khalil on 27 Oct 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Justine Philip

Stayed 1 night in Sep 2023
Response from Haitham Khalil on 26 Sept 2023
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Tali

Stayed 1 night in Sep 2023
Response from Haitham Khalil on 16 Oct 2023
Dear Valued Guest, It was a pleasure to have you as our guests at Crowne Plaza Yas Island. Your kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice tidy accommodation, staff were great.
Stayed 8 nights in Sep 2023
Response from Haitham Khalil on 13 Sept 2023
Dear Valued Guest, We are flattered to read your compliments and delighted to hear that you were extremely pleased with the services provided by our committed staffs Crowne Plaza Yas Island. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Haitham Khalil on 11 Sept 2023
Dear Valued Guest, It was a pleasure to have you as our guests at Staybridge Suties. Your kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Haitham Khalil on 11 Sept 2023
Dear Valued Guest, It was a pleasure to have you as our guests at Staybridge Suties. Your kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Faizan

Stayed 1 night in Sep 2023
Response from Haitham Khalil on 7 Sept 2023
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

2/10 Terrible

stephanie

Stayed 2 nights in Aug 2023
Response from Haitham Khalil on 8 Sept 2023
We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Sultan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Resort Director on 12 Aug 2023
Dear Sultan, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Nazik AmraniCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Saoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Nazik Amrani on 5 Aug 2023
Dear Saoud, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Wenrong

Liked: Cleanliness, staff & service, property conditions & facilities
The facility is great and free parking available.
Stayed 1 night in Jun 2023
Response from Nazik Amrani on 30 Jun 2023
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Amazing hotel and amazing friendly staff. We will definitely return.
Stayed 8 nights in May 2023
Response from Haitham Khalil on 6 Jun 2023
Dear Ian, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

10/10 Excellent

Zane, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value on Yas Island. Easy walk to yas beach - make sure you get passes from concierge. And easy to get taxis anywhere.
Stayed 3 nights in Mar 2023
Response from Haitham Khalil on 12 Mar 2023
Dear Zane, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

2/10 Terrible

Verified traveller

Business traveller, Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you damage anything at the hotel they'll expect
Inexperienced staff ruined luggage my luggage on departure. They didn't inform me of the damage and didn't want to do anything about it. If you damage anything at the hotel they'll expect you to pay. If they damage your property they won't even tell you. The manager on duty had no clue how to resolve this and asked for information already on file and provided. He was supposed to call back. I'm still waiting for a solution and a call back from them.
Stayed 1 night in Mar 2023
Response from Haitham Khalil on 6 Mar 2023
Dear Valued Guest, We are extremely sad to hear the unpleasant experience, we would like to hear out your valuable feedback to investigate further, can you please share your concerns with info.cpyas@yasplazahotels.comWe look forward to your response.Kind regards,Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si me gusto mucho
Stayed 1 night in Feb 2023
Response from Haitham Khalil on 5 Mar 2023
Dear John, It is a delight to know that you had an enjoyable stay at Staybridge Suites Yas Island, thank you for the excellent rating. We look forward to your return visit for an even better experience.Kind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

10/10 Excellent

abdallah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 10 nights in Jan 2023
Response from Haitham Khalil on 26 Jan 2023
Dear Abdallah, We are truly glad that we have exceeded your expectations. We are looking forward to welcoming you for another stay at the hotel soon.Regards,

10/10 Excellent

Naranjan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and clean. Staff and service were amazing and friendly. Great amenities.
Stayed 1 night in Jan 2023
Response from Haitham Khalil on 26 Jan 2023
Dear Narajan, We are truly glad that we have exceeded your expectations. We are looking forward to welcoming you for another stay at the hotel soon.Best Regards,

4/10 Poor

Yasser, Riyadh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
- Old, needs renovation. - It is more of a 3 star. - Bad experience: on checkout day, they called, I couldn't answer because the phone was not working, so they sent someone in to the room while I was showering, so unprofessional, they could have called me on my cell phone which I provided in checkin instead of just barging in to the room. This never happened to me before! (and the door lock was broken, so I couldn't lock it.)
Response from Haitham Khalil on 26 Jan 2023
Dear Yasser, Thank you for taking the time to share your feedback. We value your comments and are continually working to improve our services. Please be assured that your feedback is of extreme importance to us and your comments have been shared with the entire teamBest Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great Stay in Abu Dhabi family hotel.
We had a wonderful and pleasant stay. My family and I enjoyed our stay at Stay Bridge suits. We thank Mis Ganna for transferring our room after an issue with the water heater system in our room. Yas Plaza its a great location and this hotel is a great for families. Complimentary breakfast and evening dinner. The gym is a located in the next building Crown plaza Hotel. Can be easily accessed free with your room card. Parking is available nice and big. House keeping is always ready to help you out.the room is basically an apartment everything is provided. Washing machine is a bonus 👍. Highly recommended near tourist attractions.
Stayed 4 nights in Dec 2022
Response from SK on 16 Jan 2023
Dear Guest,Thank you for choosing Staybridge Suites Abu Dhabi Yas Island and for taking the time to write your feedback. We are glad that you had a wonderful time at our hotel and enjoyed the hotel facilities and services. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again.Best regards,Haitham KhalilHotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

10/10 Excellent

ZAAHID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our 5 night stay here. The room was comfortable and the staff was friendly and always helpful. The breakfast and free dinners were especially useful - our kids are quite fussy but there was always a decent variety and something for them to eat. We would choose to stay here again.
Stayed 5 nights in Dec 2022
Response from SK on 5 Jan 2023
Daer Zaahid,Thank you for choosing Staybridge Suites Abu Dhabi Yas Island and for taking the time to write your feedback. We are glad that you had a wonderful time at our hotel and enjoyed the hotel facilities and services. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again.Best regards,Haitham KhalilHotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

10/10 Excellent

Amna

Stayed 2 nights in Dec 2022
Response from SK on 29 Dec 2022
Dear Amna,Thank you for choosing to stay at Staybridge Suites Abu Dhabi Yas Island and for your excellent rating.We hope you do visit us again.Best Regards,Haitham Khalil Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi – Yas Island

10/10 Excellent

Sang Hun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from SK on 29 Dec 2022
Dear Sang,Thank you for choosing to stay at Staybridge Suites Abu Dhabi Yas Island and for your excellent rating.We hope you do visit us again.Best Regards,Haitham Khalil Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi – Yas Island

10/10 Excellent

Milan

Stayed 2 nights in Dec 2022
Response from sk on 9 Dec 2022
Dear Milan,Thank you for choosing to stay at Staybridge Suites Abu Dhabi Yas Island and for your excellent rating.We hope you do visit us again.Best Regards,Haitham Khalil Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi – Yas Island

8/10 Good

Shaiin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Mattress and pillows, linen were great.
Stayed 5 nights in Nov 2022
Response from sk on 29 Nov 2022
Dear Shaiin,Thank you for choosing Staybridge Suites Abu Dhabi Yas Island and for taking the time to write your feedback. We are glad that you had a wonderful time at our hotel and enjoyed the hotel facilities and services. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again.Best regards,Haitham KhalilHotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

10/10 Excellent

Lindsay

Stayed 3 nights in Nov 2022

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2022
Response from sk on 1 Nov 2022
Dear Ian,Thank you for choosing to stay at Staybridge Suites Abu Dhabi Yas Island and for your excellent rating.We hope you do visit us again.Best Regards,Haitham Khalil Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi – Yas Island

10/10 Excellent

Taim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious affordable suites
Stayed 4 nights in Oct 2022
Response from sk on 26 Oct 2022
Dear Taim,Thank you for choosing Crowne Plaza Abu Dhabi Yas Island and for taking the time to write your feedback. We are glad that you had a wonderful time at our hotel and enjoyed the hotel facilities and services. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again.Best regards,Haitham KhalilHotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

4/10 Poor

Alkawthar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
bad service, if we want something from them we have to wait toooo long!! the beds sheets have bad smell and the sofa bad not comfy at all, you can feel the spring of the mattress.. the bathtub doesn't run the water probably! dont waste your money on this hotel 👎
Stayed 1 night in May 2022
Response from SK on 15 Jun 2022
Dear Alkawthar, Thank you for raising your concerns to our attention. We are very sorry to hear that your stay with us did not meet your expectations as it is our utmost concern to provide the best experience at all times. We apologize for being unable to maintain our 100% standard while we were running high occupancy. To be given the opportunity to provide high-quality service to our guests and making them delighted is something we truly value, and I deeply regret that we have not been able to do this during your recent visit and address your concerns immediately. Please know that the management is taking the necessary measures to ensure that these kinds of issues would not happen again. Rest assured that we have seriously taken your comments and these issues will be addressed accordingly. Sincerely, Haitham Khalil Hotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi – Yas Island

6/10 Okay

Angela

Good sized room. Partial sea view. No privacy on balcony as balcony faces courtyard surrounded by buildings. One breakfast item was not available. Did not use amenities. Drying rack was provided for laundry. Female front desk manager introduced a male cook from the kitchen when takeaway breakfast was requested which was odd that a server didn't take the order and brought up memories of news clips about Ghislaine Maxwell. Was not informed at check-in that takeaway breakfast was to be requested by 9pm the day prior. Soap, shampoo and conditioner are decent quality and in eco-friendly dispensers. Ventilation system is only for cooling and air circulation and does not provide heat. Due to the desert environment, nights get cold in the cooler months.
Stayed 4 nights in Mar 2022