Had the chance to get upgraded to the 14th floor harborview; was really nice to look out over the harbor and see the lights and shimmering water. Concierge was wonderful; happy birthday message written in chocolate on a plate of goodies. (Got us a couple of toothbrushes, as we'd forgotten ours.) Bathtub was a little small, but that's the only thing I can think of that could have been better. Quiet, clean, friendly.
Hotel staff was exceptional fro check-in to check-out - engaging and helpful in every respect. Room was a bit underwhelming given its cost. Location is very good with easy access to older part of the city, to the Common and Public Gardens, Beacon Hill and to shopping on Newberry and Boylston streets. All are within easy walking distance.
The hotel was great, as expected of the Four Seasons brand. The staff we dealt with were very professional and friendly. The bar was comfortable and service prompt. I really couldn't fault anything about our stay.
It's a pleasant walk to nearby shopping areas, restaurants and theaters.